Fatima Ahmed
Nottingham,Nottinghamshire
Summary
Results-driven individual with a focus on providing excellent customer service and ensuring cleanliness and organisation. Experienced in thriving within dynamic, hands-on settings and contributing to team success through effective collaboration.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Midday Supervisor
Heymann Primary School
2025.10 - 2026.06
- Supervised lunchtime sessions, addressing issues and collaborating with staff to maintain a positive environment.
- Monitored playground activities, intervening promptly to resolve conflicts and promote inclusive play among pupils.
- Organised and led engaging lunchtime activities, promoting physical activity and social interaction among pupils.
- Managed orderly queues and distributed meals efficiently to keep lunchtime running smoothly.
- Upheld safe and healthy environment, following strict safeguarding procedures.
- Documented major incidents comprehensively for teacher review and follow-up, ensuring accountability and safety.
Waitress
Bombay
2026.01 - 2026.04
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Coordinated with kitchen staff to communicate special requests or dietary needs, minimising wait times.
- Resolved customer complaints to maintain satisfaction and business loyalty.
Retail assistant Volunteer
White Rose
2023.12 - 2026.01
- Provided friendly and professional customer service, resolving enquiries and complaints effectively.
- Processed sales, refunds and exchanges accurately and efficiently at the till and customer service desk.
- Assisted customers with product selection, offering helpful advice based on their needs.
- Organised and rotated stock efficiently, helping to reduce waste and maintain an organised store.
- Worked collaboratively with colleagues to support daily operations and achieve store targets.
Leaflet Distributor
Veriflyers
2022.06 - 2022.12
- Delivered 1000 leaflets weekly to consistently meet company's daily distribution goals.
- Mapped distribution routes to enhance leaflet delivery reach and efficiency.
- Provided exceptional customer service during leaflet distribution, adhering to company guidelines.
Education
GCSE - achieved 10 gcse's grades (4-9), maths-7, english language-7
The West Bridgford School
Nottingham 2022-12
A levels - Biology -B, chemistry -A, Sociology - A
The West Bridgford School
2025-06
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Verbal communication
- Multitasking
- Active listening
- Decision making
- Patience and composure
Languages
English
First Language
Urdu
Advanced
C1
Timeline
Waitress
Bombay
2026.01 - 2026.04
Midday Supervisor
Heymann Primary School
2025.10 - 2026.06
Retail assistant Volunteer
White Rose
2023.12 - 2026.01
Leaflet Distributor
Veriflyers
2022.06 - 2022.12
GCSE - achieved 10 gcse's grades (4-9), maths-7, english language-7
The West Bridgford School
A levels - Biology -B, chemistry -A, Sociology - A
The West Bridgford School