Kitty Armstrong
Carlisle,Cumbria
Summary
Adaptable and customer-focused professional with a strong background in providing excellent customer service. Skilled in working successfully in fast-paced environments, prioritising punctuality and reliability. Maintains high standards of cleanliness in the work environment and supports team efficiency. Committed to providing a positive and welcoming dining experience for every customer.
Overview
4
4
years of professional experience
Work history
Midday supervisor
Scotby Primary School
Scotby, Carlisle, Cumbria
11.2024 - Current
- Assisted in serving lunch, enhancing food distribution efficiency.
- Supervised children's playtime, ensuring safe use of equipment.
- Promoted inclusivity with active involvement in children's games and activities.
- Took on a teaching assistant role in classrooms to assist promoting a positive learning environment.
- Provided first aid assistance when required, prioritising pupil's wellbeing.
Customer consultant
The Body Shop
Gretna, Dumfries and Galloway
11.2023 - 10.2024
- Provided excellent service to ensure customer satisfaction.
- Utilised product knowledge effectively, resulting in informed customers.
- Directed efforts towards achieving set targets, boosting overall team performance significantly.
- Offered tailored advice to clients for better decision-making and higher satisfaction.
- Established a positive work environment with effective teamwork and collaboration.
- Maintained a clean and organised store environment and stock room.
- Responsible for opening and closing shop independently.
Retail assistant
Primark
Carlisle, Cumbria
04.2021 - 06.2021
- Operated tills with accuracy and processed cash and card transactions.
- Delivered excellent customer service by answering queries and providing product information.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Maintained a clean shop floor, promoting a welcoming environment.
Education
Bachelor of Arts - Primary Education and Early Years (3-11) with QTS
University of Cumbria
Carlisle 09/2023 -
A-Levels -
Trinity School
Carlisle 09/2020 - 06/2022
GCSEs -
Trinity School
Carlisle 09/2019 - 06/2020
Skills
- Flexible
- Punctuality and reliability
- Communication and excellent customer service
- Ability to work under pressure and as a team
- Resilient and hard worker
- Positive mindset
- Patient and adaptable to customers needs
Accomplishments
I achieved the Duke of Edinburgh Bronze award in 2019. I undertook months of volunteering with the elderly, learning to dance, and developing what is now a hobby, of going to the gym.
Timeline
Midday supervisor
Scotby Primary School
11.2024 - Current
Customer consultant
The Body Shop
11.2023 - 10.2024
Retail assistant
Primark
04.2021 - 06.2021
Bachelor of Arts - Primary Education and Early Years (3-11) with QTS
University of Cumbria
09/2023 -
A-Levels -
Trinity School
09/2020 - 06/2022
GCSEs -
Trinity School
09/2019 - 06/2020
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