Faye Manton
Redd,wor
Summary
Dedicated professional with expertise in care management and positive behaviour reinforcement. Skilled in paediatric first aid, client engagement, and outstanding customer service. Known for patience, calmness, and attention to detail, ensuring high-quality service delivery. A reliable team player with a creative approach to problem-solving and bookings management. Committed to fostering positive client relationships and maintaining punctuality in all tasks.
Overview
21
21
years of professional experience
Work History
Midday supervisor
Tanworth in Arden Primary School
Tanworth in Arden , Warwickshire
03.2022 - Current
- Ensured child safety by monitoring playground activities.
- Maintained clean dining facilities to ensure hygienic environment.
- Developed positive relationships by interacting with pupils during lunchtime.
- Worked with team to keep lunchtime schedule on track.
- Administered first aid for minor injuries, reporting accidents and near-misses appropriately.
Administrator
Manton Securities Limited
Castle Bromwich, Birmingham
02.2019 - Current
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
Hairstylist
Richard Wallace hair
Monkspath, Solihull
06.2004 - 01.2019
- Developed loyal customer base through personalised service and attention to detail.
- Demonstrated excellent communication skills to understand client requirements accurately.
- Ensured cleanliness and hygiene of the workspace, maintaining a professional environment.
- Maintained up-to-date records of clients' preferences for personalised service on return visits.
- Handled customer complaints gracefully, ensuring their satisfaction at all times.
- Managed appointments and schedules to smooth workflow.
- Answered phone calls daily to schedule appointments and advise on service options.
- Promoted and sold additional services and products, increasing salon revenue.
- Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
- Developed strong and lasting rapport with clients through consistent delivery of requested services.
Education
GCSEs - GCSEs
Lode Heath School
Solihull 05/2004 - 06/2004
NVQ Level 3 - Hair dressing
Heart of England
Solihull 08/2004 - 09/2005
Skills
- Care management
- Positive behaviour reinforcement
- Paediatric First Aid
- Team player
- Punctuality
- Client engagement
- Patience and calmness
- Bookings management
- Attention to Detail
- Outstanding customer service
- Creative
Affiliations
- Love walking my black Labrador Cooper
- Coffee shops
- Farm days
- Anything with animals!
Timeline
Midday supervisor
Tanworth in Arden Primary School
03.2022 - Current
Administrator
Manton Securities Limited
02.2019 - Current
Hairstylist
Richard Wallace hair
06.2004 - 01.2019
GCSEs - GCSEs
Lode Heath School
05/2004 - 06/2004
NVQ Level 3 - Hair dressing
Heart of England
08/2004 - 09/2005
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