Summary
Overview
Work history
Education
Skills
Quote
Timeline
Babysitter

Trudi Lee

Orpington,Bromley

Summary

  • MIDDAY SUPERVISOR with proven track record of providing safe, supportive and nurturing environment for students during lunch and recess. Skilled in working with students with special needs and behavioural issues. Works with with staff to provide continuity of care.
  • TEAM LEADER who goes above and beyond basic managerial tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Driven manager motivated to perform beyond expectations. Reliable and competent manager with exceptional technical Home Claims knowledge and customer service skills. Experienced Team Leader with strong leadership and relationship-building skills.

Overview

29
29
years of professional experience

Work history

Midday supervisor

Holy Innocents' Catholic Primary School
Orpington, Bromley
09.2021 - Current
  • Prepared lunchtime activities and interactive games for students.
  • Clearly communicated schedule and activity changes with students and school staff.
  • Worked with team to keep lunchtime schedule on track.
  • Administered first aid for minor injuries, reporting accidents and near-misses appropriately.
  • Strictly followed safeguarding procedures and handled confidential information with discretion.
  • Supervised playtimes of up to 30 children across outdoor playground.
  • Supported students at lunchtimes by encouraging healthy nutrition and positive behaviour.
  • Followed safeguarding principles to identify and support distressed and vulnerable students.
  • Directed clean-up of play areas at end of lunch and break times.

Team Leader Home Claims Response

Directline Group
Bromley, England
08.1995 - Current
  • Helped and supported other claims managers.
  • Managed workflow and completed audits to exceed and achieve quality service goals.
  • Assumed ownership of team productivity .
  • Investigated and resolved customer enquiries and complaints in an empathetic manner.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified individual development needs with appropriate training.
  • Trained and developed staff to meet and exceed their targets and to be able to progress within the company.
  • Adhered to all confidentiality requirements at all times.
  • Solved unresolved customer issues.



Education

GCSE -

Walsingham School For Girls
Orpington, Kent
1976

Skills

  • Spread sheet management
  • Microsoft Excel
  • Critical thinker
  • Excellent communication skills
  • Works well under pressure
  • Team building
  • Claim forms
  • Professional phone etiquette
  • Employee training and development
  • Customer service-orientated
  • Pleasant demeanour
  • Flexible
  • DPA compliance
  • Level 2 Food Hygiene and Safety for catering qualified
  • Allergy awareness
  • Calming strategies
  • Child safeguarding practices
  • Challenging behaviour management
  • School policy enforcement
  • Litter prevention strategies
  • Food hygiene
  • Touchpoint cleaning
  • Positive behaviour reinforcement
  • Food waste management
  • OFSTED standards

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Midday supervisor

Holy Innocents' Catholic Primary School
09.2021 - Current

Team Leader Home Claims Response

Directline Group
08.1995 - Current

GCSE -

Walsingham School For Girls

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Trudi Lee