Summary
Overview
Work history
Education
Skills
Languages
Work availability
Quote
Timeline
Hi, I’m

Faith Megan Erisat

ROCHESTER,Kent

Summary

Capable customer service assistant passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in [Type] establishments.

Friendly and outgoing customer assistant with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organized mentality.

Energetic, results-oriented team-player eager to bring strong administrative skills to growing company in need of top-level support.

Overview

2
years of professional experience
8
years of post-secondary education

Work history

The Huffkin of Hoo at Haven
Hoo, Medway

Bar staff
06.2022 - 12.2023

Job overview

  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Maintained bar stocks, replenishing daily as necessary.
  • Handled and moved supplies between stores and bars for restocking and storage.
  • Refused drinks service to guests without appropriate proof of age.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.

The Huffkin of Hoo at Haven
Hoo, Medway

Front of House Host
05.2022 - 01.2023

Job overview

  • Prepared dining room for special functions.
  • Monitored guests for intoxication, immediately reporting concerns to management.
  • Cultivated positive guest relations by managing reservation information and orchestrating speedy seatings.
  • Governed dining area with natural leadership talents, balancing guest and business needs.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
  • Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
  • Greeted guests and escorted to tables, minimising wait times.
  • Advised customers on restaurant dishes and special offers.
  • Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using OpenTable.
  • Provided accurate waiting times and oversaw waiting lists.
  • Maintained strict attention to safety and hygiene to safeguard guest wellbeing.
  • Replenished stations with coffee, condiments and paper napkins.
  • Produced and finalised bills and provided receipts to customers.
  • Monitored dining room and guest flow to maximise table usage, minimising waiting times.

Boots UK limited
, Bluewater ,Greenhithe

Retail Assistant
09.2021 - 09.2022

Job overview

  • Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
  • Worked with tireless drive and energy to maintain efficient sales operations during peak trading hours and promotional events.
  • Processed product returns, ensuring items were clean and resaleable.
  • Worked closely with management to train new team members, supporting optimal sales productivity.

Education

Rochester Grammar school

GCSEs from English literature and language Mathematics Chemistry Physics Biology Psychology Spanish Religious
01.2015 - 07.2021

University overview

The Rochester Grammar School
Rochester

International Baccalaureate Diploma from Chemistry Psychology Spanish Mathematics English literature and language Japanese
09.2021 - 05.2023

University overview

Skills

  • Courteous
  • Problem solving
  • Outstanding customer service
  • Strong communication
  • Marketing and sales experience
  • Organised and reliable
  • Verbal communication
  • Inventory control
  • Professional demeanour
  • Data entry
  • Recordkeeping strengths
  • Communication skills
  • Time management

Languages

English
Native
Spanish
Advanced
Japanese
Upper intermediate
Availability
See my work availability
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Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Bar staff
The Huffkin of Hoo at Haven
06.2022 - 12.2023
Front of House Host
The Huffkin of Hoo at Haven
05.2022 - 01.2023
Retail Assistant
Boots UK limited
09.2021 - 09.2022
The Rochester Grammar School
International Baccalaureate Diploma from Chemistry Psychology Spanish Mathematics English literature and language Japanese
09.2021 - 05.2023
Rochester Grammar school
GCSEs from English literature and language Mathematics Chemistry Physics Biology Psychology Spanish Religious
01.2015 - 07.2021
Faith Megan Erisat