Louis Spinoza
Cambridge
Summary
Capable worker passionate about serving in a warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in hospitality establishments.
Overview
3
3
years of professional experience
Work history
Bar staff
The Tipsy Vegan
05.2023 - 08.2023
- In this position I was in charge of the bar, usually by myself
- I was required to memorize over 20 cocktail recipes and was held to very high standards in what I made
- I was also expected to do floorwork simultaneously, thus showing my multitasking abilities.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Bar staff/ Shift Supervisor
Tall Trees Cocktail
12.2022 - 02.2023
- I was in charge of opening and closing the bar, including cashing out at the end of the night
- I acted in a managerial role when the managers weren't present and took on more responsibilities than I had done previously which was an exciting opportunity for me.
- Addressed staff absences and holiday requests to achieve consistent rota coverage.
- Promoted safety culture through clear communications and inspections.
- Trained and mentored new employees to maximise team performance.
Waiter/Bar
The Jolly Postie
09.2022 - 11.2022
- I waited on tables ensuring customers felt welcomed and comfortable while also ensuring each customer received exactly what they needed
- This involved managing allergies, dietary requirements and occasionally helping and guiding those with visual or auditory impairments
- It was a job that constantly required fast thinking and great communication between all team members on shift.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Bar staff
Old Owens Sports Ground
06.2020 - 08.2022
- I worked in conjunction with the bar team to ensure good customer service as well as supporting a welcoming and friendly environment
- I learnt many inter-personal skills, such as dealing with all types of customers, waiting tables and working within and supporting the bar team
- I also developed skills in pouring drinks, mixing basic cocktails and changing kegs as well as dealing with money
- I was well liked by my manager and worked well with my co-workers throughout the two years
- I often took on extra jobs and worked late hours
- Occasionally I would be responsible for locking up.
Education
Chancellor's School
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Chancellor's School
Skills
- Safe serving knowledge
- Cocktail list development
- Inventory control
- Outstanding customer service
- Beer, wine and cocktail service
- Bar cleaning and maintenance
- Suggestive selling
- Organised and reliable
- Employee training
- Strong communication
- Courteous
- Preparing garnishes
- Changing beer kegs
- Espresso machine operation
Languages
English
Fluent
Timeline
Bar staff
The Tipsy Vegan
05.2023 - 08.2023
Bar staff/ Shift Supervisor
Tall Trees Cocktail
12.2022 - 02.2023
Waiter/Bar
The Jolly Postie
09.2022 - 11.2022
Bar staff
Old Owens Sports Ground
06.2020 - 08.2022
Chancellor's School
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Chancellor's School
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