Georgie Gathercole
London,Richmond
Summary
I am an outgoing and enthusiastic professional with a strong background in customer service, working in a bar/ restaurant for the past two years. I've demonstrated exceptional communication skills and a courteous demeanour, ensuring positive interactions with clients. I am proficient in opening and closing procedures, beverage and food serving expertise, and maintaining an organised and reliable work environment. I am committed to delivering high-quality service and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work history
Bar staff member
Anfield football stadium
Liverpool
09.2025 - Current
In this position, I have worked in the Legends lounge, accommodating high-class guests during their visit to watch the football games. I work on both the floor and the bars in the lounge, which has given me skills in exceptional customer service, top-quality food and beverage knowledge and ensuring a smooth and reliable work environment when working with new colleagues each week. I have utilised upselling techniques to boost revenue and served high volumes of guests in fast-paced service environments, delivering exceptional customer care.
Front of house team member
The Queens Head
Kingston
09.2023 - Current
- Delivered excellent customer service through friendly and polite interaction.
- Maintained knowledge of menu items, leading to accurate order taking.
- Recommended drinks to customers, increasing overall sales.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Maintained a clean and organised bar, enhancing customer satisfaction.
Education
A-Levels - Spanish
Grey Court School
Richmond, Richmond upon Thames 09/2021 - 06/2023
A-Levels - English Literature
Grey Court School
Richmond, Richmond upon Thames 09/2021 - 06/2023
A-Levels - Psychology
Grey Court School
Richmond, Richmond upon Thames 09/2021 - 06/2023
Bachelor of Arts - Hispanic studies and media and communications
University of Liverpool
09.2024 -
Skills
- Outgoing and enthusiastic
- Customer service oriented
- Confident communicator
- Courteous
- Opening and closing procedures
- Beverage serving expertise
- Organised and reliable
Languages
English
Native
Spanish
Advanced
Timeline
Bar staff member
Anfield football stadium
09.2025 - Current
Bachelor of Arts - Hispanic studies and media and communications
University of Liverpool
09.2024 -
Front of house team member
The Queens Head
09.2023 - Current
A-Levels - Spanish
Grey Court School
09/2021 - 06/2023
A-Levels - English Literature
Grey Court School
09/2021 - 06/2023
A-Levels - Psychology
Grey Court School
09/2021 - 06/2023