Ewelina Hammadi

I am responsible for identifying and developing new business opportunities while registering and qualifying new applicants to ensure suitable property matches. I conduct property valuations in line with current market conditions and manage the booking and completion of property viewings, delivering a professional and informative experience for clients. I negotiate and agree tenancy terms between landlords and applicants and support the Branch Manager with day-to-day branch operations. A key focus of my role is providing exceptional customer service both face to face and over the phone, while consistently working towards achieving personal and branch sales targets. I represent the company in a professional manner at all times, build strong relationships with internal and external stakeholders, take high-quality property photographs, and create engaging marketing descriptions to promote listings effectively.

• Oversaw property maintenance, working with various tradesmen to complete repairs.
• Updated online platforms with new listings to build buyer interest.
• Maintained service efficiencies by creating and maintaining accurate records in Expert Agent software.
• Offered bespoke advice on property value based on current market estimates.
• Handled high volume calls to address customer inquiries and concerns.
• Answered phone calls and emails from potential and existing customers.
• Obtained and maintained accurate financial records.
• Managed customer relationships to achieve high satisfaction rate.
• Managed and rented out rental properties.
• Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
• Photographed properties to showcase rooms, features and outdoor spaces.

• Investigated issues affecting group operations, prepared reports and helped correct problems.
• Created digital file classification system for company-wide use.
• Developed organisational policies for administrative oversight and internal controls.
• Monitored health and safety measures for guaranteed compliance.
• Maintained clean environment by removing hazardous materials.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Completed customer orders with speed and accuracy.
• Provided administrative and data management
• Served customers to drive sales and deliver top-quality experiences.
• Organised financial and operational data to help with yearly budgeting and planning.

• Dealing with customer complaint and solving them in a polite way
• Building relationships with customers/students and ensuring regular communication before and after visit
• Meeting and greeting people and having very good customer service
• Organizing payment plans for student/customers and chasing up missed payment
• Taking booking and organizing meeting to a vigilant time table
• Recording reports so that everything is documented correctly
• Cashing up money at the end of day and organizing everything needed for the next day
• Sorting out post for many different departments
• Training new members of staff
• Oversaw day-to-day activities of team, ensuring tasks were completed to high standard.
• Coordinated employee schedules and handled resource management to remove barriers to productivity.
• Built customer retention and satisfaction by delivering top-quality service.
• Trained new hires and set up mentoring relationships to drive team performance.
• Carried out day-to-day duties accurately and efficiently.