Stephanie Joseph
London
Summary
A dedicated professional with expertise in managing and understanding housing regulations and property valuation techniques, demonstrating a strong target achievement. Results-oriented leader with a strong background in operational management, looking to drive success within a lettings department. Experienced in leading high-performing teams to exceed targets in fast-paced environments. Professional with focus on property lettings and tenant relations. Capable of securing high occupancy rates and fostering strong landlord-tenant relationships through exceptional negotiation and communication skills. Excels in market analysis and delivering tailored property solutions.
Overview
9
9
years of professional experience
Work history
Senior Lettings Negotiator
Winkworth
London
2023.09 - Current
- Coordinated contract signing for smooth transition of tenancies.
- Processed tenant applications quickly to minimise vacancy durations.
- Verified references of potential tenants, ensuring reliability and credibility by using Goodlord and HomeLet.
- Enhanced tenant satisfaction by conducting thorough property viewings.
- Ensured legal compliance in all lettings transactions, reducing risk exposure like AML.
- Negotiated rental rates to secure long-term tenancies.
- Handled eviction proceedings smoothly whilst adhering to legal requirements.
- Organised regular property checks to maintain quality standards.
- Built strong relationships with landlords, fostering trust and loyalty.
- Marketed properties effectively for increased interest from potential tenants.
- Facilitated resolution of tenant or landlord disputes/complaints, maintaining a harmonious environment.
- Conducted property inspections to ensure tenant compliance with lease agreements.
- Arranging Lettings renewals with landlords and tenants by eviewing market conditions, adjusting rent, and updating legal documentation.
- Leasing with property manager by sending work orders including checkins, checkouts and repairs and also leasing with third party contractors.
- Managed rent accounts, chasing tenants when in rent arrears.
- Managed Lettings monthly income report.
- Managed inquiries from prospective tenants, increasing brand visibility.
- Carried out valuations, keeping up-to-date with the price range of properties on the market.
Branch Co-ordinator
Kinleigh Folkard and Hayward
Kennington, Southwark
2022.07 - 2023.08
- Prepared morning meetings for lettings team, enhancing communication and efficiency.
- Filtered and dispatched leads to negotiators, optimising response times.
- Ordered and uploaded photos, floorplans, and Energy Performance Certificates to ensure compliance.
- Issued Terms and Conditions with applicable fees to landlords promptly.
- Managed Key System to facilitate property access and security.
- Processed deposit releases within an timely manner to maintain tenant satisfaction.
- Utilised RADAR for data entry, appraisals, and compliance checks, ensuring accuracy.
- Collected payments from tenants and landlords efficiently to streamline financial processes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed Land Registration, Sent out Deal Sheets, Raise property work orders
Business Support Assistant
Lewisham Virtual School
2021.10 - 2022.04
- Executed data entry and administrative tasks with precision.
- Contacted partners to gather and share essential information.
- Informed Designated Teachers of Virtual School training through proactive outreach.
- Utilised database to identify students lacking Personal Education Plans, coordinating follow-ups with social workers.
- Uploaded Pupil Pathway data and mentor reports to the database efficiently.
- Maintained a comprehensive calendar of Virtual School deadlines and events.
- Supervised activities at a Youth Club, ensuring a safe environment.
- Mentored students on educational pathways, assessing intentions and aspirations.
Business Exucutive
Idverde
Bromley and Southwark
2017.07 - 2021.03
- Served as primary contact for supplier contracts, ensuring effective communication.
- Managed recruitment processes to source top talent.
- Recorded meeting minutes to maintain accurate documentation.
- Inputted timesheets into HR system, adhering to payroll deadlines.
- Acted as local point of contact for HR queries, resolving issues promptly.
- Generated purchase orders using Summit finance system for efficient procurement.
- Updated contract Purchase Log to facilitate budget tracking and compliance.
- Documented accidents and near misses, submitting RIDDOR reports when necessary.
- Led team for successful execution of annual corporate goals.
- Streamlined operations by integrating latest technology solutions in daily tasks .
Education
BTEC Level 2 Diploma - Travel and Tourism
Bromley College
NCFE in Travel & Tourism - Level 3 - undefined
Greenwich Community College
English Language, English Literature, Maths
Virgo Fidelis Convent Senior School
ARLA -
Property Mark
2024.10 -
Skills
Commercial & Leasing Performance
Leasing cycle management & velocity optimisation Pricing strategy & rental rate negotiation Occupancy maximisation & void minimisation Revenue tracking & net operating income contribution Performance monitoring & KPI reporting
Operational DeliveryMulti-unit residential property management Apartment turnaround & defect coordination Maintenance oversight & third-party supplier liaison Deposit management & credit control Administrative systems & process control
Resident Experience & RetentionCustomer service excellence & satisfaction delivery Tenant retention strategies & renewal management Complaint resolution & escalation handling Community engagement & relationship building Brand reputation management
Compliance & Technical ProficiencyHousing regulations & legislative compliance (ASTs, Right to Rent, AML) Health & Safety awareness Property management software (RADAR, Goodlord, HomeLet) Microsoft Office Suite (Excel, Word, Outlook, Teams) Data management & reporting accuracy
Timeline
ARLA -
Property Mark
2024.10 -
Senior Lettings Negotiator
Winkworth
2023.09 - Current
Branch Co-ordinator
Kinleigh Folkard and Hayward
2022.07 - 2023.08
Business Support Assistant
Lewisham Virtual School
2021.10 - 2022.04
Business Exucutive
Idverde
2017.07 - 2021.03
NCFE in Travel & Tourism - Level 3 - undefined
Greenwich Community College
English Language, English Literature, Maths
Virgo Fidelis Convent Senior School
BTEC Level 2 Diploma - Travel and Tourism
Bromley College