Diogo Santos Esteves
London
Summary
Results-driven sales professional with experience in business development, lead generation, customer relationship management and account support. Skilled in CRM systems, pipeline management, negotiation and consultative selling, with a proven ability to build client relationships, qualify leads and consistently achieve KPIs in fast-paced, target-driven environments.
Overview
3
3
Languages
7
7
years of professional experience
Work history
Senior Lettings Negotiator
Kinleigh Folkard & Hayward
Putney, Wandsworth
2026.01 - Current
- Consistently exceeded branch KPI's by completing 10+ lettings per month through consultative sales, negotiation and effective pipeline management.
- Managed pipeline of 70+ active applicants and landlords, qualifying leads, conducting viewings and progressing opportunities from enquiry and outsourcing through to move in.
- Conducted 25+ property viewings per week, converting applicant interest into offers while maintaining high levels of customer satisfaction and repeat business.
- Built rapport with landlords by providing market insights and strategic pricing advice, contributing to increased property instructions and tenancy renewals.
Lettings Negotiator
Kinleigh Folkard & Hayward
Putney, Wandsworth
2024.03 - 2026.01
- Generated new business through outbound prospecting, referrals and database management, consistently meeting weekly activity and targets.
- Qualified 100+ prospective applicants monthly, identifying customer needs and matching suitable properties to maximise conversion rates.
- Managed multiple transactions simultaneously while maintaining accurate CRM records and delivering exceptional end-to-end client experience.
Trainee Lettings Negotiator
Kinleigh Folkard & Hayward
Putney, Wandsworth
2023.12 - 2024.03
- Completed intensive sales training programme focused on consultative selling, negotiation, objection handling.
- Assisted negotiators with progressing deals from initial enquiry through to successful completion, while handling 45+ daily outbound calls from prospective, current landlords and tenants, contributing to overall branch revenue.
- Built strong communication, relationship management and problem-solving skills in a fast-paced, target-driven sales environment.
Accountancy Assistant
ABS Accountants
London
2023.04 - 2023.11
- Supported lead accountants with financial reporting while maintaining 100% accuracy across client records and documentation.
- Handled inbound client enquiries and identified opportunities to promote accountancy services, contributing to new business generation.
Sales Associate
John Lewis & Partners
London
2019.09 - 2023.03
- Delivered personalised consultative sales within fast-paced retail environment, consistently achieving individual and team sales targets.
- Maintained exceptional customer satisfaction through product expertise and proactive problem-solving.
Education
BSc - Economics with Spanish
Royal Holloway University
Egham, SurreyLevel 3 Certificate in Property Agency
Member of the Association of Residential Letting Agents
A Level - Economics, Spanish, Maths and Portuguese
Sacred Heart Secondary School
Skills
- Objection Handling
- Lead Generation
- Outbound Prospecting
- Relationship Management
- Negotiation
- Account Management
- CRM Systems (inc SalesForce, Reapit)
- Target-Driven
- Microsoft Office Suite
- KPI & Target Achievement
- Time Management
Languages
English (Native)
Beginner
Portuguese (Native)
Beginner
Spanish (Fluent)
Beginner
Timeline
Senior Lettings Negotiator
Kinleigh Folkard & Hayward
2026.01 - Current
Lettings Negotiator
Kinleigh Folkard & Hayward
2024.03 - 2026.01
Trainee Lettings Negotiator
Kinleigh Folkard & Hayward
2023.12 - 2024.03
Accountancy Assistant
ABS Accountants
2023.04 - 2023.11
Sales Associate
John Lewis & Partners
2019.09 - 2023.03
BSc - Economics with Spanish
Royal Holloway University
Level 3 Certificate in Property Agency
Member of the Association of Residential Letting Agents
A Level - Economics, Spanish, Maths and Portuguese
Sacred Heart Secondary School