Euan McPherson

Working with a team of 25 staff members to deliver excellent customer service and ensure the making and delivery of alcoholic beverages to customers.

• Acknowledge, welcome, and greet customers; provide excellent customer service by providing information on special promotions, taking orders, delivering food, and processing payments.
• Remaining up to date on current menu items, drinks, garnishes, and preparation methods to maintain customer satisfaction.
• Maintaining stock levels to prevent shortages of critical items to ensure an organised bar, whilst promoting waste reduction through effective use of stock.
• Assessing customers' demeanour and subtly dealing with intoxicated behaviour to maintain a pleasant environment for all other patrons.
• Consistently adhere to quality expectations and standards in compliance with UK trade laws, particularly regarding underage drinkers.
• Assessing bookings and taking prompt action with regards to the logistics of finding tables for late bookings during busy periods.
• Training new staff regarding bar and service responsibilities to address guests' service needs as well as bar responsibilities to produce drinks in line with requests.
• Completing end-of-day cleaning duties, leaving the bar ready for the next day's trade.

Work with a team of up to 6 members to attend to the enquiries and catering
needs of valued customers and ensure service provision.

• Deliver excellent customer service professionally and efficiently in a challenging
  environment.
  • Respond to customer telephone calls to promptly resolve issues that relate
  to payments, wrong orders, exchanges, refunds, and delivery issues to ensure
  positive outcomes for employees and customers.
  • Work in accordance with high-standard company practises.
  • Employ interpersonal and communication skills to provide outstanding customer
  service while engaging with customers to offer advice, information, and
  recommendations.
  • Utilise teamwork skills by supporting the work of others and being a vocal
  and engaged team member who positively delivers solutions.
  • Train new members of staff while applying strong multi-tasking and prioritising
  skills to ensure customer satisfaction through organising and monitoring
  the counter assistance team on the shop floor.
  • Various cleaning jobs to ensure a clean and safe environment.