Hannah John
Bristol
Summary
Friendly and outgoing person with excellent interpersonal communication strengths. Capable of processing payments, handling food and meeting customer demands with diligent and well-organised mentality.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Bar Staff Member
Valiant Pub Company
Cardiff
06.2022 - 09.2023
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Refused drinks service to guests without appropriate proof of age.
Retail Assistant
New Look Retailers
Cardiff
12.2021 - 06.2022
- Delivered outstanding in-store experience through positive and attentive customer service.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
- Carried out sales floor cleaning, maintaining impeccably high store presentation and hygiene standards.
Kitchen Assistant
The Italian Way
Cardiff
06.2021 - 11.2021
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
- Used kitchen equipment as instructed and to safety protocols.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
Waitress
SA Brains Ltd.
Cardiff
08.2020 - 06.2021
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
Bachelor of Science - Radiotherapy and Oncology
University of the West of England
Bristol 09.2022 -
A-Levels - Health and Social Care, Biology, Geography
The Bishop Of Llandaff C.I.W. High School
Cardiff 09.2015 - 03.2022
Skills
- Strong communication
- Suggestive selling
- Bar cleaning and maintenance
- Food preparation and safety
- Cash register operation
- First aid training
- New staff training
Timeline
Bachelor of Science - Radiotherapy and Oncology
University of the West of England
09.2022 -
Bar Staff Member
Valiant Pub Company
06.2022 - 09.2023
Retail Assistant
New Look Retailers
12.2021 - 06.2022
Kitchen Assistant
The Italian Way
06.2021 - 11.2021
Waitress
SA Brains Ltd.
08.2020 - 06.2021
A-Levels - Health and Social Care, Biology, Geography
The Bishop Of Llandaff C.I.W. High School
09.2015 - 03.2022
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