Maisie Collins
Kingswinford,West Midlands
Summary
A motivated adaptable individual with the skills and experience to thrive in many different roles. As a quick learner, I crave challenges and always willing to go above and beyond, Whether that be for a customer or one of my fellow team members. I adapt well to new environments and always get the job done on time and to the highest standard either individually or collaboratively. Experienced in great customer service with over 7 years experience in the service industry.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Hospitality team member
Wetherspoons
Kingswinford, Dudley
03.2020 - Current
- Adhered to health and safety regulations, ensuring a safe environment for customers and staff.
- Enhanced customer satisfaction with prompt and attentive service.
- Upheld restaurant standards by conducting routine checks on presentation and hygiene.
- Handled complaints and conflict with diplomatic approach.
- Brought positive can-do attitude and passion for customer service to solve service issues.
Food and beverage server
Harpers
Brierley Hill, Dudley
11.2018 - 02.2020
- Adhered to health and safety regulations, maintained a safe working environment through safe food handling standards. Ensuring operational efficiency by coordinating with colleagues.
- Giving high standards of customer and resolving customer complaints immediately, resulting in customer retention.
Company went into liquidation.
Christmas temp sales assistant
Debenhams
Brierley Hill, Dudley
10.2017 - 02.2018
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Education
A-Levels - Health and social
Halesowen college
Halesowen, Dudley 09.2017 - 06.2020
GCSEs -
Kingswinford school
Kingswinford, Dudley 01.2016 - 07.2016
Skills
- Adaptive and flexible in tricky situations
- Communication skills
- Team building
- Tactful complaint handling
- Hygiene standards adherence
- Calm under pressure
Work experience
Wyncroft care home-
- Worked along side the activities coordinators to help keep the residents active whether that be mentally or physically.
- Additionally I gained experience on the care side also. Some of these things included giving support to the care assistants during personal care, helping with meal prep and feeding times. I also provided compassion and emotional support to the residents and improved my knowledge on safeguarding which involved protecting individuals from neglect and keeping them safe.
Timeline
Hospitality team member
Wetherspoons
03.2020 - Current
Food and beverage server
Harpers
11.2018 - 02.2020
Christmas temp sales assistant
Debenhams
10.2017 - 02.2018
A-Levels - Health and social
Halesowen college
09.2017 - 06.2020
GCSEs -
Kingswinford school
01.2016 - 07.2016