Ermanno Izzo

• Conducted viewings and successfully negotiated tenancies, frequently achieving rental prices above asking.
• Built strong relationships with landlords and tenants, ensuring smooth tenancies and excellent client satisfaction.
• Kept up-to-date with current legislation and compliance including Rental Rights Bills, Right to Rent checks and Deposit Scheme
• Built strong relationship with cleints, ensuring smooth tenancies and provide exceptional customer service.
• Developed a wide network within the real estate industry which boosted business referrals.
• Processed tenant applications quickly to minimise vacancy durations.
• Negotiated rental rates to secure long-term tenancies.

• Qualified new applicants, conducting in-depth reviews to determine financial circumstances.
• Communicate directly with clients to find out their needs, inform them of available flats that meet their requirements and advise them letting process.
• Ensure that clients meet financial criteria for a property before accepting offers, applications and deposits.
• Maximised sales potential by building rapport with potential tenants through enquiries and inspections.
• Constantly met profitability goals, negotiating between landlord and potential tenants to find mutually beneficial agreement.
• Ensured smooth day-to-day operations by resolving emails and phone enquiries each day.
• Showed residential properties and explained features, value and benefits of available homes.
• Answered phone calls and emails from potential and existing customers.

• Responsible for all contract negotiations between tenants and landlords.
• Contact landlords regarding renewals, propose rent increases and revert to tenants accordingly.
• Arrange termination notices and all necessary documentation for checkouts at lease termination
• Execute change of sharer and make amendments to ongoing tenancy with new applicants.
• Conduct all reference checks
• Carry out section 21 when instructed by landlords to gain possession of the property
• Excellent knowledge of contracts including fixed terms, rolling contracts and break clauses.
• Handle all daily tasks and customer calls efficiently providing top-notch customer service.

• Responsible for posting available flats with accurate descriptions and pictures online.
• Communicate directly with clients to find out what their needs are, inform them of available flats that meet their requirements and advise them of the letting process.
• Schedule and conduct viewings.
• Ensure that the client meets the financial criteria for the property before accepting the offer, application and deposit.
•Provide exceptional customer service by building a strong rapport with clients and making sure they are happy in their new home.

• Reached target bonus within the first 30 days in the position.

•Personally recognized for providing exceptional and professional customer service with 4 and 5-star reviews posted online by clients.

• Experienced in providing exceptional customer service in a luxury environment
• Quickly earned the reputation as an expert in handling difficult, hard to please and celebrity customers.
• Successfully able to connect with and understand the needs of the customer.Repeat customers very often requested my service every time they visited.
• Exceeded upsell goals on a weekly basis and received recognition for being a high achiever on multiple occasions.
• Promoted twice over the first 18 months of working for the company.
• Supported multiple restaurants within the Gordon Ramsay Group on an as need basis, being able to quickly adapt to new environments from 5 star Savoy service to fast-paced Lucky Cat.
• Thrived within high-volume environments as well as on large multi-national teams.
• Assisted in the training of new staff, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices.