Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Erika Varkalyte

London

Summary

Dependable Privacy Analyst with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Detail-oriented and skilled Privacy Analyst with background in data protection and customer service. Hardworking and excels at multitasking in fast-paced environments. Additionally, my previous experience as a Customer Service Representative at Metro Bank equipped me with exceptional customer service skills, a keen ability to manage costumer enquiries, and adeptness in addressing customer needs related to daily banking.

Looking forward to the opportunity to leverage my skills and contribute to the success of a dynamic and innovative team, where I can apply my expertise to drive positive outcomes and achieve shared goals.

Overview

7
7
years of professional experience

Work History

Privacy Analyst

Metro Bank
London
09.2023 - Current
  • Collated large volumes of data to complete Data Subject Access requests whilst ensuring personal data is handled with utmost discretion in line with the UK General Data Protection Regulation
  • Logged and responded to Right to be Forgotten requests in line with the UK General Data Protection Regulation
  • Supported colleagues in different areas of the bank with any queries they had around Data Subject Rights requests
  • Managed the 'Data Protection Officer' inbox and responded to emails received from data subjects
  • Escalated any complex or urgent data privacy queries to senior management
  • Assisted in collating metrics for each task completed within Data Privacy Operations.

Customer Service Representative

Metro Bank
London
03.2022 - 09.2023
  • Delivered exceptional customer service by warmly greeting and welcoming customers, consistently ensuring a positive experience
  • Managed cashier transactions, including handling cash, cards, and cheques, supporting customers in their daily banking needs
  • Identified and addressed customers’ needs, providing informed advice on a wide range of products and services
  • Opened and managed personal and business accounts, offering seamless loan and credit card facilities
  • Took full ownership of customers' queries, demonstrating a commitment to resolution and satisfaction
  • Actively participated in store events, contributing to a vibrant and customer-focused atmosphere
  • Provided support to new colleagues joining Metro Bank, facilitating their onboarding process.

Assistant Manager

London Laundry and Dry Cleaning
London
05.2019 - 03.2022
  • Assisted the manager in organizing the dry-cleaning business so that it runs smoothly
  • Leveraged strong communication skills and a personable, helpful, and enthusiastic demeanour to build lasting relationships with customers of all backgrounds
  • Key duties included: Hire and train staff
  • Supervise the work of dry-cleaning assistants
  • Serve at the front counter if assistants are unavailable
  • Dealing with customer complaints
  • Regulate delivery services
  • Delivering seamless, memorable, and honest customer service consistently, both in person and via telephone
  • Actively listening to customers and advising them on purchases and relevant promotions
  • Gaining in-depth knowledge of various fabric types, washing procedures, and operations
  • Proactively offering helpful advice and guidance to customers on caring for their clothes
  • Swiftly and accurately resolving customer issues and queries in a personable manner.

Sales Associate

Ted Baker
London
01.2018 - 05.2019
  • Worked closely with the manager to handle all daily and weekly operational tasks as well as the training and development of our team to ensure timely delivery of reviews and feedback
  • Delivered outstanding levels of customer service by coaching new staff, operating as a brand ambassador, and leading from the front consistently
  • Customer satisfaction, loyalty, and retention have been driven by going above and beyond the call of duty to provide a seamless customer experience, growing repeat customers through strong clientele contacts, and sharing deep knowledge of various products
  • Other duties included team training, coaching, mentoring, and development
  • Cash handling
  • Building a personal client base
  • Consistently surpassing both personal and store targets

Team Member

Pret a Manger
London
03.2017 - 01.2018
  • Instrumental in driving the store’s consistent achievement of daily targets through motivating and empowering the team to operate collaboratively while promoting exceptional customer service and attention to detail
  • Operated with high attention to detail in a store with 70+ employees, in a branch with extremely high footfall in a fast-paced environment
  • Frequently serviced the 'Mystery Shopper' and consistently awarded a cash bonus of £100 for impeccable service to the Mystery Shopper
  • Through building rapport and delivering cheerful, diligent, and helpful service
  • Consistently led by example by ensuring personal targets and goals were met
  • Actively listening to team members’ and customers’ feedback to resolve any issues or conflicts in a timely manner
  • Training, coaching, and managing new team members
  • Ordering stock and monitoring stock levels

Education

Bachelor - Public Administration

Vytautas Magnus University
Kaunas
07-2016

Skills

  • UK General Data Protection Regulation
  • Data Subject Rights Management
  • Regulatory Compliance
  • Data Processing
  • Deadline Adherence
  • Microsoft eDiscovery
  • Adobe (Pro DC & Premiere Pro)
  • CRM & T24
  • Customer Service Excellence
  • Problem Resolution
  • Customer Consulting
  • Multi-Task Management

Languages

  • English
  • Lithuanian

Timeline

Privacy Analyst

Metro Bank
09.2023 - Current

Customer Service Representative

Metro Bank
03.2022 - 09.2023

Assistant Manager

London Laundry and Dry Cleaning
05.2019 - 03.2022

Sales Associate

Ted Baker
01.2018 - 05.2019

Team Member

Pret a Manger
03.2017 - 01.2018

Bachelor - Public Administration

Vytautas Magnus University

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Erika Varkalyte