Manasvini Sundararajan
London,ENG
Summary
Results-driven professional with a diverse background in customer service, sales, and data analysis. Proven ability to enhance customer experiences, optimize processes, and drive business growth. Holds a Master's degree in Consumer Behavior and possesses a solid foundation in Content Marketing. Skilled in gathering business requirements, analyzing data for decision-making, and supporting change management projects. A collaborative communicator with a passion for fostering effective teamwork between stakeholders and technical teams. Eager to leverage expertise in requirements documentation and test case development to contribute to continuous improvement and innovative solutions in business analysis.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Banking Representative
Metro Bank
03.2023 - Current
- Boosted customer satisfaction through forward-thinking strategies, resulting in a 25% improvement in customer feedback and overall business performance.
- Played a key role in reducing customer complaints by 60% and earning recognition for outstanding performance, showcasing an ability to enhance customer experiences.
- Adept in the assessment of KYC and KYB by evaluating POI (proof of ID), POA, and Proof of trading documentation, to review whether they are acceptable under bank policy.
- Onboarded and opened products for high-risk individuals, by completing EKYC (Enhanced Know Your Customer), and assessing financial details and potential transactions. This has resulted in high customer satisfaction, by being prompt in communicating with customers and mitigating any risk.
Sales Assistant
Victoria's Secret & PINK
10.2022 - 01.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Coached team on effective upselling and cross-selling methods.
- Successfully elevated mystery shop score to 85% through excellence in customer interactions and service delivery, aligning to enhance brand perception and customer satisfaction.
Social Media Intern
Bluefeathers Events
08.2022 - 10.2022
- Enhanced audience engagement by 10% through crafting captivating content and compelling captions for social media posts and reels, aligning with the goal of enhancing brand presence and audience interaction strategies.
- Spearheaded digital marketing efforts by generating a 20% increase in social media followers and enhancing customer engagement through visually appealing content creation.
- Conducted daily updates to social media profiles to boost company online presence.
Education
Master of Science - Consumer Behaviour
University of Reading
Reading09.2022
PGDM - Marketing And Human Resources
Ramaiah Institute Of Management
Bangalore05.2021
Bachelor of Commerce - Accounting And Finance
Sri Krishna Arts And Science College
Coimbatore05.2018
Skills
- Business process improvement
- Stakeholder collaboration
- Problem-solving
- Critical thinking
- Communication
- Time management
- Attention to detail
- Adaptability
Certification
- Content Marketing
- The Fundamental of Digital Marketing
Timeline
Personal Banking Representative
Metro Bank
03.2023 - Current
Sales Assistant
Victoria's Secret & PINK
10.2022 - 01.2023
Social Media Intern
Bluefeathers Events
08.2022 - 10.2022
Master of Science - Consumer Behaviour
University of Reading
PGDM - Marketing And Human Resources
Ramaiah Institute Of Management
Bachelor of Commerce - Accounting And Finance
Sri Krishna Arts And Science College
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