Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
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MARIO HAUGHTON

London,Greater London

Summary

Meticulous Local Business Manager, with a demonstrated history of working in the banking industry. Skilled in Banking, Commercial Banking, Management, Loans, and Retail Banking. Recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.

Overview

13
13
years of professional experience

Work history

Senior Relationship Manager

METRO BANK
London
06.2020 - Current
  • Provided over 250K in Asset finance Solutions for mixture of business clients in London Area in 2023
  • Sourced £180K Invoice Finance line for Wine Merchant in London
  • Leveraged strong ambition and business acumen, regularly exceeding targets and expectations.
  • Kept records of all contact with over 2000 clients using CRM system, including Retail and Commercial Business clients
  • Assessed current processes to maximise opportunities for customer satisfaction including large deposit clients.
  • Provided over £1 Million in Lending solutions over 12 month period.
  • Employed effective strategies to assist clients with debt management after COVID.
  • Built customer loyalty by actioning feedback for enhanced service provisions.
  • Educated customers about company products, services and special offers.
  • Kept track of current and potential clients needs to recommend new applicable products and services.

Local Business Manager

LLOYDS BANK
London
04.2017 - 02.2020
  • Design and implemented strategies to ensure lending targets are met on monthly basis, which attained over £2 million lending record.
  • Provided over 100 businesses with secured and unsecured lending solutions which contributed to Lloyd's Banking Group's £3 Billion Business lending portfolio
  • Enabled 30% increase in South London's Switcher portfolio by Skilfully organising local marketing campaign within 15 branches to attract new businesses into Lloyd's banking group.
  • Facilitated Successful improvement of London region's risk position from amber to green status though challenging and changing existing systematic processes.
  • Supported Area Manager in improving operations and resolving issues to deliver top-notch customer service which lead to 15% increase in South & West London's customer service rating .
  • Achieved successful transformation of 50 non digital to multichannel banking customer in order to help with Lloyd's Banking group's strategy of reducing carbon footprint
  • Assisted various business groups with document organisation and dissemination during branch changes and restructuring whilst continuing to represent core branding and values of Lloyd's bank by ensuring stakeholder expectations are met at all levels.
  • Adeptly handled 50 of inbound calls per day, generating 15 lending appointments on weekly basis.

Personal Banking Manager

LLOYDS BANK
London
01.2012 - 04.2017
  • Managed team of 4-8 employees, overseeing training and professional growth of employees when identify customer unstated needs.
  • Adeptly managed risk framework to ensure customer outcomes are in line with FCA regulations and ensure fair customer outcome is achieved
  • Worked directly with Wealth, Mortgage and Business departments to achieve two completed weekly referrals
  • Contributed towards 10% increase in branch customer service result through effective complaint handling and satisfying stated and unstated needs
  • Met weekly sales targets in all product areas, including lending, savings, insurance and wealth investments .

Assistant Manager

CORAL
London
09.2012 - 07.2023
  • Implemented marketing strategies which resulted in 15% growth of customer base through applying pragmatic mindset
  • Implemented new customer onboarding programme, increasing shop performance by 20% by carrying out face to face sales pitch
  • Managed team of 3 employees, overseeing hiring, training, and professional growth of employees.
  • Worked directly with area manager to achieve increase in connect card usage by implementing games bonuses features and daily promotions.
  • Slashed administrative and expenses by 30% through monitoring multiple databases to keep track of all company inventory

Digital Champion

GoCroydon
Surrey
01.2015 - 01.2016
  • Successfully Improved over 50 Croydon residents commuting skills over 12 month period by working collaboratively with companies like EE, E-On and Argos to up skill local resident with digital awareness

Education

BA - Business Management

University Of Brighton
Brighton
2012

Skills

  • Stakeholder Management
  • Problem Solving
  • Leadership
  • Risk management
  • Sales
  • Coaching and Development
  • Business growth/Retention
  • Relationship management

Accomplishments

  • Local Business Manager of the year- Metro Bank 2022
  • Project Development - Collaborated with team of marketers in the development of 'Yes Business Can' book.
  • Helping Britain Prosper - Contributed over 5 Million lending over a 12 month period
  • Sales - Increased Switcher in take by 25% over a two year period.
  • Digital Champion- Up skilled 50+ senior citizens in the Croydon Borough with their digital awareness and knowledge
  • Mentored 30, year 7-10 ,students through the Prince's Trust with their Business Enterprise Skills and Development

Timeline

Senior Relationship Manager

METRO BANK
06.2020 - Current

Local Business Manager

LLOYDS BANK
04.2017 - 02.2020

Digital Champion

GoCroydon
01.2015 - 01.2016

Assistant Manager

CORAL
09.2012 - 07.2023

Personal Banking Manager

LLOYDS BANK
01.2012 - 04.2017

BA - Business Management

University Of Brighton

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MARIO HAUGHTON