Summary
Overview
Work History
Education
Skills
Timeline
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Roxana Newton

London

Summary

Motivated and detail-focused professional with extensive experience in business and commercial banking. Proven track record in managing intricate operational tasks, meeting stringent deadlines, and providing exceptional service while maintaining a risk-aware mindset. Studying to expand expertise in AML, dedicated to advancing within this specialised field. Known for reliability, adaptability, and unwavering commitment to safeguarding both clients and the bank.

Overview

9
9
years of professional experience

Work History

Business and Commercial Onboarding Specialist

Metro Bank
05.2021 - Current
  • Supported small, medium, and large Business and Commercial clients by designing and customized bespoke Internet Banking setups to suit complex entities.
  • Participated and lead internal projects focused on improving workflow and system efficiency across the onboarding journey.
  • Delivered 1:1 and group training sessions to upskill team members and improve senior stakeholders understanding of the onboarding process.
  • Analysed and validated business data submitted by stakeholders, ensuring accuracy and compliance with internal standards.
  • Resolved onboarding and digital banking issues and Internet Banking troubleshooting.

Business Support Specialist

Metro Bank
09.2020 - 05.2021
  • Managed urgent escalations and provided frontline support through chatrooms and direct line communication.
  • Supported high-risk business accounts by handling KYB updates, payment requests, and other key administrative tasks.
  • Conducted account audits to ensure data integrity and compliance with internal controls.
  • Developed strong awareness of business banking risks, operational processes, and documentation requirements.

Temporary Project Support

Metro Bank
07.2020 - 09.2020
  • Re-profiled online banking security devices in accordance with the new SCA regulations to ensure regulatory compliance.
  • Ensured secure handling of sensitive data and disposal of materials in line with compliance requirements.
  • Additionally, remediated and maintained internet banking linkage requests across multiple customer types and departments.

Customer Service Advisor (Temporary)

SITEL Group (on behalf of Public Health England.)
05.2020 - 08.2020
  • Carried out structured interviews with contacts of confirmed COVID-19 cases, gathering critical information and documented and escalated complex cases in line with government protocols.
  • Maintained confidentiality and professionalism while working under pressure and handling sensitive health data.

Training Mentor

LIDL UK
11.2017 - 04.2020
  • Mentored and trained new employees, supporting their development and knowledge of store operations.
  • Worked closely with store managers to maintain operational excellence and drive team performance by implementing new staff evaluation and feedback processes to improve accountability.

Shift Manager

McDonald's
03.2016 - 11.2017
  • Oversaw daily shift operations, ensuring optimal staffing and safety checks.
  • Trained new staff, conducted performance reviews, and ensured compliance with hygiene regulations.

Education

ICA Certificate In Anti Money Laundering -

Alliance Manchester Business School
Online

Tax Accounting Certificate -

New Skills Academy
London
02.2019

Level 2 Accounting - undefined

AAT
London
07.2017

Art & Design (BTEC Level 3 & Level 3 Extended Diploma) -

Westminster Kingsway College
London
07.2015

GCSE - English, Mathematics, Science, ICT, Spanish, Art, BTEC Level 2 in Sports

Brampton Manor Academy
London
01-2013

Skills

  • Risk Management
  • Effective Communication
  • Workflow Optimization
  • Prioritisation & Organisation
  • Adaptability & Resilience
  • Attention to Detail
  • Precision & Quality Focus

Timeline

Business and Commercial Onboarding Specialist

Metro Bank
05.2021 - Current

Business Support Specialist

Metro Bank
09.2020 - 05.2021

Temporary Project Support

Metro Bank
07.2020 - 09.2020

Customer Service Advisor (Temporary)

SITEL Group (on behalf of Public Health England.)
05.2020 - 08.2020

Training Mentor

LIDL UK
11.2017 - 04.2020

Shift Manager

McDonald's
03.2016 - 11.2017

Level 2 Accounting - undefined

AAT

ICA Certificate In Anti Money Laundering -

Alliance Manchester Business School

Tax Accounting Certificate -

New Skills Academy

Art & Design (BTEC Level 3 & Level 3 Extended Diploma) -

Westminster Kingsway College

GCSE - English, Mathematics, Science, ICT, Spanish, Art, BTEC Level 2 in Sports

Brampton Manor Academy

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Roxana Newton