Jagpreet Singh

My role at Metro Bank consists of being the first point of contact a customer will have in person. Representing the bank is important to me because I genuinely believe a good first impression really builds on to a lasting relationship and helps build the brand and confidence the customer will have with Metro Bank. As the first point of contact I will regularly be looking to improve the quality of service delivered and help the customer either make money on their existing funds or save money on their borrowing they may have elsewhere. Beyond products, I will be assisting the customer with digital channels, helping them have banking at the convenience of their fingertips. I regularly handle large amounts of cash through deposits and withdrawals and am constantly on the lookout for irregularities which I will send up to financial crime to look in to. I am multi-skilled in my role at Metro Bank and also open accounts for customers. I really enjoy doing this as it gives me the time to build rapport with the customer and help me find ways I can help them with what's important to them, be it savings accounts for the children or speaking about their future plans such as mortgage and the long term savings goals needed to get there. I am success driven and am looking for something more than this role can give me.

• Facilitated efficient package sorting, ensuring swift movement towards loading bays
• Diligently checked and prepared containers for dispatch, ensuring the optimal condition to prevent damage in transit
• Utilized computer tools to apply shipping information accurately, promoting smooth and timely ship- ping operations
• Promptly addressed defective products, demonstrating a keen eye for quality control.

• Adapted to varying departmental roles, demonstrating versatility and eagerness to learn
• Delivered high-quality customer service, ensuring prompt problem resolution and customer satisfac-tion
• Consistently exceeded productivity and accuracy goals, showing strong work ethic and detail orientation.

• Managed store operations, including opening and closing procedures, ensuring smooth operation
• Handled financial transactions proficiently, including processing of credit and debit cards
• Coordinated inventory management tasks, such as stock replenishment and out-of-date product check-ing
• Addressed customer queries and concerns promptly, contributing to positive customer experiences.

• Acquired an understanding of bank operations through active participation in various departments and engagement in live calls
• Contributed to office productivity and organization by adhering to health and safety guidelines and maintaining a clean and tidy workspace
• Proficient in utilizing Microsoft Office Suite for various tasks, enhancing efficiency in document and graphic image production.