Erika Prodea
Edinburgh
Summary
Resourceful bartender with strong customer service skills and a proven ability to thrive under pressure. Experienced in multitasking and maintaining operational efficiency in busy environments. Committed to delivering exceptional guest experiences and fostering customer loyalty.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Bartender
Fingers Piano Bar
Edinburgh
2025.07 - Current
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Collaborated with team members to provide seamless service during busy periods.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Developed rapport with regular patrons fostering a loyal customer base.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
Bartender
Browns Brasserie Edinburgh
Edinburgh
2024.06 - Current
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Created an inviting atmosphere through friendly interaction with customers.
- Provided excellent service to customers, resulting in repeat business.
- Collaborated with team members to provide seamless service during busy periods of over 600 guests per day
- Handled cash transactions securely, minimising risk of theft or fraud.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Supported serving staff with fast, accurate beverage preparation.
- Enhanced customer satisfaction by providing fast, efficient service.
- Assisted wait staff during busy periods for seamless service delivery.
- Maintained constant communication with the culinary team about dietary restrictions or allergies noted by guests ensuring safe dining experiences.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Bartender
Mitchells & Butlers
Edinburgh
2023.02 - 2024.07
- Demonstrated ability to multitask in fast-paced environment for increased productivity.
- Delivered efficient assistance in fast-paced environment under high-stress conditions.
- Resolved customer complaints promptly to maintain good relationships.
- Cultivated a friendly environment through excellent interpersonal skills, enhancing overall guest experience.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
Education
Master of Arts - English Language and Literature
University of Edinburgh
Edinburgh 2022.09 - 2026.07
A-Levels - Psychology
Barr's Hill School
CoventryA-Levels - Sociology
Barr's Hill School
CoventryA-Levels - English Language and Literature
Barr's Hill School
CoventryExtended Project Qualification - Philosophy and Art
Barr's Hill School
EdinburghSkills
- Composure under pressure
- Customer engagement
- Communication proficiency
- Multitasking efficiency
- Time efficiency
- Initiative taking
- Customer Service
- Resourcefulness
- Conflict Resolution
- Effective team work
- Beverage knowledge
Languages
English
Native
Romanian
Native
Timeline
Bartender
Fingers Piano Bar
2025.07 - Current
Bartender
Browns Brasserie Edinburgh
2024.06 - Current
Bartender
Mitchells & Butlers
2023.02 - 2024.07
Master of Arts - English Language and Literature
University of Edinburgh
2022.09 - 2026.07
A-Levels - Psychology
Barr's Hill School
A-Levels - Sociology
Barr's Hill School
A-Levels - English Language and Literature
Barr's Hill School
Extended Project Qualification - Philosophy and Art
Barr's Hill School