Jamie Gunning
Lenzie,East
Summary
I'm a dedicated professional with a strong memory retention and expertise in money handling, known for maintaining composure under pressure. Demonstrates a thorough understanding of food safety and consistently exhibits a calm demeanour. Skilled in customer engagement, fostering positive attitudes, and showing resilience under pressure. Meticulous attention to presentation and excellence in customer service are complemented by team leadership abilities and strategic planning skills. Resourceful and goal-oriented, committed to delivering exceptional results in all professional endeavours.
Friendly and outgoing with knack for creating memorable customer experiences and ensuring smooth service. Skilled in communication and teamwork, able to adapt quickly to new environments.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
1
1
year of professional experience
Work History
Bartender
Lenzie Club
Lenzie, East Dunbartonshire
02.2024 - Current
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Handled cash transactions securely minimising risk of theft or fraud.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Created an inviting atmosphere through friendly interaction with customers.
- Provided excellent service to customers, resulting in repeat business.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Resolved customer complaints promptly to maintain good relationships.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Collected, washed and put away glassware between guests.
- Delivered non-alcoholic drinks to guests using same flavourings and attractive presentations as alcoholic versions.
- Maintained ready supply of counter-top snacks for guests.
- Tapped and attached new kegs, avoiding disruptions in supply for patrons.
- Oversaw bar recordkeeping and stocktaking for organised and profitable operations.
Education
Bachelor of Arts - Economics and Finance
University of Strathclyde
Glasgow 09.2023 -
Skills
- Strong memory retention
- Money handling
- Composure under pressure
- Food safety understanding
- Calm demeanour
- Customer engagement
- Positive attitude
- Resilience under pressure
- Attention to presentation
- Customer Service
- Team Leadership
- Strategic planning
- Resourcefulness
Affiliations
- Football
- Bowling
- Gaming
- Wrestling
- Basketball
Timeline
Bartender
Lenzie Club
02.2024 - Current
Bachelor of Arts - Economics and Finance
University of Strathclyde
09.2023 -
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