Kia Tanswell
Dawlish,Devon
Summary
I would describe myself as a dedicated professional with a strong history in customer service and experience in focusing on personal client care.. I am good at handling complaints with respect and maintaining composure under pressure. I am confident and hardworking, and I have acquired lots of skills amongst the different work environments I have been in. I am committed to customer engagement, and believe my positive attitude and attention to presentation are key aspects and will help me within any future work opportunities. I consider myself friendly and very outgoing and adapt quickly to new work environments.
Overview
4
4
years of professional experience
Work history
Bartender
The Boathouse
Dawlish, Devon
10.2025 - Current
- Supervised team members to ensure excellent service delivery.
- Increased sales with promotional strategies.
- Handled difficult customers, ensuring minimum disruption to other guests.
- Maintained clean premises, creating a welcoming atmosphere.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Created a friendly environment enhancing overall guest experience.
- Engaged with guests, encouraging loyalty and repeat visits.
Senior care assistant
Maria Mallaband Care Group
Dawlish, Devon
10.2024 - 08.2025
- Ensured clean and safe living environment for residents.
- Provided consistent and high-quality care, ensuring comfort and safety.
- Maintained accurate records of resident's progress and medical history.
- Increased resident satisfaction by providing personalised care plans.
- Reduced stress levels for family members through clear communication regarding their loved ones well-being.
- Co-ordinated with healthcare professionals for improved resident care outcomes.
- Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
- Assisted in daily personal care tasks, promoting independence amongst residents.
Support worker
Priory Adult Care
Teignmouth, Devon
01.2022 - 06.2023
- Prepared nutritious meals that met special dietary needs of clients.
- Completed housekeeping tasks resulting in a clean, safe home environment.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Helped achieve patient independence through guided tasks and activities.
- Actively listened to client concerns thus creating a comforting environment.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Assisted with mobility issues enabling easier movement around the home.
- Provided companionship during outings contributing to an active social life for clients.
Skills
- Complaint handling in a respectful manner
- Patience endurance
- Product inventorying
- Hygiene standards adherence
- Reservation system use
- Understanding of licensing laws
- Positive attitude
- Customer engagement
- Composure under pressure
- Product promotion
- Attention to presentation
- Quality Assurance
Timeline
Bartender
The Boathouse
10.2025 - Current
Senior care assistant
Maria Mallaband Care Group
10.2024 - 08.2025
Support worker
Priory Adult Care
01.2022 - 06.2023