Amir Mersni
Beckenham,London
Summary
Friendly and outgoing with knack for creating memorable customer experiences and ensuring smooth service. Skilled in communication and teamwork, able to adapt quickly to new environments. Ready to bring energy and dedication to a bartender role.
Well-versed in hospitality industry with focus on bartending. Deliver exceptional customer experiences and maintain smooth bar operations. Utilise deep knowledge of mixology, specialist spirits and custom drinks. Quick learner with ability to remain calm under pressure.
Energetic Bartender with knack for creating memorable guest experiences and boosting sales. Managed busy shifts with grace, ensuring seamless service and happy customers. Skilled in crafting cocktails and maintaining welcoming atmosphere, contributing to repeat business and positive reviews.
Charismatic and driven individual with background in customer service and hospitality. Possesses strong communication and problem-solving skills, paired with ability to work well under pressure. Aims to create memorable experiences and contribute to thriving bar environment.
Hardworking bar team member trained in mixology, beverage pairing and money handling. Works well alone or with team to handle high volume of customers. Works well in high tempo environments to manage demand and maintain standards.
Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
7
7
years of professional experience
Work history
Bartender
Private lounge
London , England
2022.07 - 2024.03
- Checked identification of customers to ensure legal drinking age compliance.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Handled cash transactions securely minimising risk of theft or fraud.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Implemented new cocktail recipes by researching current trends in the industry.
- Welcomed guests with friendly conversation and fun atmosphere.
- Completed end-of-day cleanup to reset bar for next day.
- Collected, washed and put away glassware between guests.
- Served guests spirits, lagers and stouts at bar.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Inspected customer identification to verify age against legal standards.
- Followed food safety and hygiene requirements to protect guests.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Created range of alcoholic and non-alcoholic mixed drinks for establishment guests.
- Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Built and maintained displays of spirits, enticing guests to make purchases.
Bartender
Market Halls
London, England
2021.03 - 2022.06
- Checked identification of customers to ensure legal drinking age compliance.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
Waiter
Coffee concert
London , England
2019.11 - 2020.05
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Accommodated special dietary requests, enhancing customer dining experience.
- Handled payment transactions to guarantee smooth customer checkout process.
- Maintained knowledge of menu items, leading to accurate order taking.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Explained dish components clearly to inform customers' decisions.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Delivered excellent customer service through friendly and polite interaction.
- Demonstrated proficiency in using Point of Sale systems for accurate billing.
- Managed table settings for optimal dining experience.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Maintained excellent level of service in busy and demanding restaurant environment.
Barista
Jolt
London , England
2018.09 - 2019.10
- Performed cash handling duties accurately to maintain financial integrity.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Promoted seasonal beverages effectively increasing their uptake.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Created speciality drinks according to exact customer requests and preferences.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
Chef
Cyprianis
London , England
2016.11 - 2018.12
- Orchestrated seamless kitchen service during peak hours.
- Led successful catering events provided excellent dining experiences for guests.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Demonstrated proficiency in various cooking techniques, improved dish presentation.
- Maintained high safety standards during food preparation and serving procedures.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
Skills
- Tactful complaint handling
- Strong memory retention
- vip customer handling
- Bar equipment usage
- Speed pouring technique
- Liquor storage understanding
- Beer pouring proficiency
- Proper garnishing techniques
- Knowledge of drink recipes
- Cocktail preparation
- Money handling
- Positive attitude
- Composure under pressure
- Liquor knowledge
- Food safety understanding
- Customer engagement
- Wine pairing knowledge
- Glassware knowledge
- Drink recommendation
- Memory retention
- Hospitality ethos
- Resilience under pressure
- Attention to presentation
- Communication proficiency
- Spirit knowledge
- Customer Service
- Cultural awareness
- Sales expertise
- Self-motivation
Languages
English, Arabic
Native
Timeline
Bartender
Private lounge
2022.07 - 2024.03
Bartender
Market Halls
2021.03 - 2022.06
Waiter
Coffee concert
2019.11 - 2020.05
Barista
Jolt
2018.09 - 2019.10
Chef
Cyprianis
2016.11 - 2018.12