Enya Wilkinson
1 Ridgeway Drive, Dunstable.,Bedfordshire
Summary
A dedicated professional with exceptional communication and customer service skills, adapt at managing high volumes of calls daily while maintaining attention to detail and flexibility. Demonstrates strong problem-solving abilities and excels in team environments, effectively multitasking and working well under pressure. Possesses excellent organisational and administrative skills, with a focus on time management and written and verbal communication. Committed to leveraging these competencies to achieve career growth in dynamic settings.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Customer sales assistant
CoTops Limited
Dunstable, Central Bedfordshire
2024.11 - Current
- This position started as an Apprenticeship doing Level 3 customer care to which I achieved a distinction from all three exams and a full time position
- Prioritised tasks effectively in fast-paced retail settings.
- Increased customer satisfaction with prompt complaint resolution.
- Upsold additional products for increased revenue generation.
- Built relationships with customers through friendly interaction and assistance via in person, telephone and email.
- Resolved queries swiftly, contributing to positive customer experience.
- Processed transactions, ensuring accuracy at all times.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Delivered professional representation of brand during interactions with customers.
- Assisted customers to make informed purchasing decisions.
- Excellent telephone manner.
Front of House Team Member
Dunstable Downs Golf Club
Dunstable, Bedfordshire
2023.08 - 2024.11
- Deliver exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Complete daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Perform additional tasks to keep dining room running smoothly.
- Handle customer enquiries and complaints with empathy and professionalism, resolving issues promptly.
- Wash buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Attend to and address guests' service needs.
- Process payments accurately, handling cash, card transactions.
- Foster a positive and collaborative working environment, contributing to team morale and overall restaurant success.
Waitress
Kazmicks
Dunstable, Bedfordshire
2022.12 - 2023.06
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Stocked and maintained silverware, linens and condiments.
Education
NVQ Level 3 - Level 3 Business and Accounting
Dunstable College
Dunstable, CBFGCSEs -
Priory Academy
Dunstable, CBFSummit qualifications - Customer Care
Straight A Training - Apprenticeship
Dunstable, Central Bedfordshire 2024.11 - 2026.02
Skills
- Outstanding communication and customer service skills
- Problem solving
- Work well in a team
- Work well under pressure
- Time management
- Organisational and administrative skills
- Managing a high volume of calls daily
- Multitasking
- Attention to detail
- Flexibility
- Written and verbal communication
Certification
I hold a full clean UK driving license with my own vehicle, available for travel.
Hobbies and interests
In my spare time, I enjoy going to the gym, walking, reading and spending time with friends and family.
Timeline
Customer sales assistant
CoTops Limited
2024.11 - Current
Summit qualifications - Customer Care
Straight A Training - Apprenticeship
2024.11 - 2026.02
Front of House Team Member
Dunstable Downs Golf Club
2023.08 - 2024.11
Waitress
Kazmicks
2022.12 - 2023.06
GCSEs -
Priory Academy
NVQ Level 3 - Level 3 Business and Accounting
Dunstable College