Renzo Ukoko
London ,South London
Summary
I am a very dynamic and self-motivated professional with a strong background in customer service and retail sales techniques. I always demonstrate exceptional skills in customer service, business development, business analysis, and motivational leadership. Adept at coaching and mentoring, performance profiling, and behaviour management. I have been recognised in previous roles for outstanding customer service excellence, confident communication, and creative thinking. My career goal includes leveraging emotional intelligence, active listening to drive business success and enhance customer satisfaction.
I am an experienced individual with strong retail background and experience in customer service, merchandising and stock management. i aim to work hard to keep shop operating smoothly and customers satisfied.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Customer sales assistant
Tesco
London, Bromley
02.2024 - 08.2024
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers in locating specific items to boost satisfaction.
- Consistently met personal sales goals whilst providing excellent customer service.
- Processed returned or exchanged items and provided refunds to customers.
- Ensured picking documentation was completed correctly.
- Provided flexible working patterns to meet evolving warehouse scheduling needs.
- Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
- Built rapport with new and existing customers to boost client retention.
- Helped customers obtain specialised help for refunds and exchanges.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
Festive Colleague
Tesco
London
11.2023 - 01.2024
- Cleaned shelves, signs and aisle floors.
- Arranged items in order of use-by dates to reduce stock waste.
- Located desired items for customers to improve sales.
- Removed items with exceeded expiry dates for disposal.
- Faced-up shelves for customers to easily identify products.
- Reached high shelves by using ladders safely in store rooms.
- Stacked items neatly to create presentable shop displays.
- Collected low-stock products from store rooms.
- Organised goods to clearly display labels, prices and features.
- Unpacked and processed deliveries quickly to maximise available goods.
- Reported delivery damages to senior staff for quick resolution.
- Relocated misplaced stock to correct shelf.
- Retrieved forgotten products quickly for customers at checkout.
- Sorted items into correct locations to keep good shop order.
- Arranged products to visual merchandising plans.
- Replaced stock on empty and low-quantity shelves.
- Successfully delivered on tasks within tight deadlines.
Food delivery driver
Just Eat Camberwell
London
12.2022 - 04.2023
- Checked food and drink orders for accuracy before leaving restaurant.
- Verified orders with customers upon delivery.
- Collected orders from various restaurant locations quickly.
- Complied with company policies and food regulations for customer health and safety.
- Alerted customers about delays to pickup or delivery to foster satisfaction.
- Received consistently positive customer feedback on delivery times and service levels.
- Stored and delivered food while maximising food safety.
- Used and maintained refrigeration equipment and thermal bags to keep food at desired temperatures.
- Completed deliveries with smile and patient, personalised service.
- Complied with all traffic and safety laws while representing company.
- Upheld high service standards to build customer loyalty.
- Maintained personal vehicle to roadworthy standards to support reliability.
- Avoided road congestion by taking alternative routes where possible.
Nightclub worker
Silks London
Catford, South London
08.2022 - 01.2023
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
- Recommended special services, collected additional fees and completed required documentation.
- Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces.
- Planned activities schedule for assigned group and facilitated smooth transitions to meet planned arrival times.
- Prepared premises and supplies for arriving guests.
- Maintained visitor and personnel compliance with rules and safety procedures, minimizing liability and injury risks.
- Transported and escorted programme participants to and from activities and on field trips.
- Monitored crowd to proactively identify problems and keep groups under control.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Directed guests to correct seating locations and answered questions about facility amenities.
- Assisted patrons with locating restrooms and concession stands.
- Assigned locker spaces and facility amenities to patrons.
Teaching assistant in primary school
Ms Maria Lawton
London , South London
07.2019 - 07.2019
- Minimised distraction by creating and maintaining clean, safe and organised classroom.
- Provided friendly, enthusiastic support to pupils in individual and group support settings.
- Managed pupil behaviour to cultivate focused and productive classes.
- Supported development of appropriate resources, working with teachers to guarantee provision met learning needs.
- Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
- Created and distributed instructional materials for group and one-on-one use.
- Supervised pupils during lunchtimes and educational visits.
Assistant chef
Aunt Business
Hammersmith , West London
05.2018 - 09.2018
- Ordered and received deliveries of ingredients, storing appropriately to avoid product spoilage.
- Delivered food to highest hygiene, quality and safety standards by strictly following regulations.
- Implemented effective rosters, successfully anticipating peak business times to determine appropriate staffing levels.
- Plated dishes according to menu and dietary requirements.
- Thoroughly cleaned and sanitised knives and cutting boards, storing correctly to maximise kitchen efficiency.
- Prepared ingredients prior to service, rotating stock and storing in temperature-controlled environments to meet health requirements.
- Rotated frozen food items.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
Education
BTEC Level 3 - Sports
Christ The King Emmanuel
South London, Lewisham 09.2020 - 06.2022
GCSEs - Maths/English/Science/Sports/History
Bonus Pastor Catholic College
Bromley, South London 10.2016 - 03.2020
Skills
- Customer service
- Retail sales techniques
- Self-motivated
- Customer service oriented
- Outstanding customer service
- Confident communicator
- Business development
- Business analysis
- Motivational leadership style
- Coaching and mentoring
- Performance profiling
- Behaviour management
- Endurance training
- Emotional intelligence
- Creative thinking
- Customer service excellence
- Active listening
Accomplishments
- Resolved product issue through consumer testing.
- Achiever raising £500 by completing a domestic violence in relation charity with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Competitive boxing athlete with a strong commitment to discipline, physical fitness and strategic thinking.
- Learning new languages
- Photography and video creating
Timeline
Customer sales assistant
Tesco
02.2024 - 08.2024
Festive Colleague
Tesco
11.2023 - 01.2024
Food delivery driver
Just Eat Camberwell
12.2022 - 04.2023
Nightclub worker
Silks London
08.2022 - 01.2023
BTEC Level 3 - Sports
Christ The King Emmanuel
09.2020 - 06.2022
Teaching assistant in primary school
Ms Maria Lawton
07.2019 - 07.2019
Assistant chef
Aunt Business
05.2018 - 09.2018
GCSEs - Maths/English/Science/Sports/History
Bonus Pastor Catholic College
10.2016 - 03.2020
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