Stacey Franklin
Chipping Norton,Enstone
Summary
Customer Sales Assistant with strengths in driving positive customer interactions. Facilitates seamless sales transactions and efficiently manages cash handling to enhance customer satisfaction. Committed to maintaining high visual merchandising standards, contributing to an inviting shopping environment.
Overview
17
17
years of professional experience
Work History
Customer Sales Assistant
Midcounties Co-Operative
Charlbury
12.2017 - Current
- Executed sales transactions with precision, managing cash and card payments efficiently.
- Maintained neat, clean, and organised shelves through effective visual merchandising
- Welcomed customers warmly, informing on current promotions and assisting with product selections.
- Managed customer returns, refunds, and exchanges at customer service desk.
- Managed customer enquiries, delivering prompt responses to inquiries regarding products and services.
- Facilitated cash and card transactions during peak shopping periods to reduce customer waiting times.
- Proactively interacted with customers to identify needs and suggest appropriate products, enriching shopping experience.
- Handled cash transactions and sold postal products, contributing to revenue generation.
- Maintained confidentiality and privacy of all correspondence, upholding the trust placed in postal services.
Hairdressing Assistant
Styles For All
Middle Barton
08.2015 - 11.2017
- Washed client hair using specialist shampoos and head massage techniques.
- Seated and gowned clients in readiness for hairdressing service.
- Cleaned workstations, swept areas and folded towels throughout day to keep service running smoothly.
- Offered refreshments and reading materials to clients for a comfortable salon experience.
- Washed and conditioned clients' hair, giving scalp massages upon request.
- Answered phone calls and scheduled appointments in salon calendar.
- Processed payments and handled cash, card transactions, and issued receipts to clients.
Home Carer
Carer For My Mum
Oxford
03.2009 - 05.2015
- Conducted housekeeping tasks to keep living areas presentable, clean and hygienic.
- Prepared and cooked patient's food using ovens, fryers, microwaves and stoves.
- Provided emotional support to clients through regular conversation and companionship.
- Conducted regular household tasks, including cleaning, laundry, and shopping, ensuring a safe and hygienic living environment.
- Assisted clients with domestic tasks, grocery shopping and pet care.
Education
Childcare
Abingdon And Witney College
Witney, OXF2016
GCSEs -
Oxford Community School
Oxford, OXF2015
Skills
- Customer engagement
- Cash handling
- Visual merchandising
- Customer service
- Sales transactions
- Product knowledge
- Payment processing
- Inventory management
- Customer inquiries
- Time management
- Customer care
- Retail customer service
- Retail sales
- Face-to-face selling
- Patience and empathy
- Punctual and reliable
- Till and cash handling
- Stock management
- Outstanding customer service
- Driven and self-motivated
- Stocking shelves
- Shelf stocking
- Composure under pressure
- Confident communicator
- Money handling
- Salesmanship
- Cash handling accuracy
- Stock counting
- Cleanliness standards
- Refund and exchange processing
Languages
English
Proficient
C2
Timeline
Customer Sales Assistant
Midcounties Co-Operative
12.2017 - Current
Hairdressing Assistant
Styles For All
08.2015 - 11.2017
Home Carer
Carer For My Mum
03.2009 - 05.2015
Childcare
Abingdon And Witney College
GCSEs -
Oxford Community School