Eniola Enirayetan

Applications: IVR, SmartAgent, SAP C4C, SAP CRM, API, AWS Management Console, Amazon DynamoDB, VoiceSage, AmazonConnect, Azure Dev Ops, PAY360, WorldPay.

Led a team of 12. Delivered various projects ranging from eCommerce to Utilities. My current responsibilities are:

• Responsible for managing CCE and IVR QA and Testing, from Test planning, to test execution and sign-off.
• Reviews periodic reports and test statistics, and contributes to / validates activities to improve thequality of deliveries signed out of Test.
• Managed Agile/Waterfall deliverables running in parallel to the release
• Ownership of the creation, implementation & delivery of unique testing strategies and frameworks
• Forward planning for recruitment requirements, directly interviewing potential candidates for your team and shaping the technical resource
• Support the Head of QA with prioritising test coverage for manual/automation testing
• Manage test activities across multiple teams and provide support to businesses during UAT.
• Liaised with senior stakeholders to define and agree on appropriate testing strategies for initial deployments and subsequent releases.
• Provided test analysis and reporting of testing activity, risks and issues aligned to project reporting cycles.
• Effectively deploy and manage resources required for testing.
• Completed Impact Assessments for any Change Requests from within the business.
• Managed test Risks/Issues and dependencies with theprogramme team.
• Defined and implemented testing strategies, policies and standards in ateam of 10.
• Expertly designed test approaches for all stages of thedelivery lifecycle.
• Compiled and analysed software testing results to produce actionable insights, driving process improvements.
• Outlined quality assurance objectives and priorities to guide department activities.
• Assessed program functionality against user requirements and established guidelines.
• Directed quality control efforts based on current testing data and insights.
• Evaluated various impacts of ICT processes on current business priorities.
• Addressed problems critically, implementing optimal solutions to boost overall system performance.

Applications: Workday, CRM, Workforce

• Manage and monitor the guidance and assistance requirements of the testing team in all aspects of test design creation, testing and documentation.
• Lead the development of automation capability within the testing function, including support for existing and new testing tools to take automation forward - working with senior managers and or stakeholders where appropriate.
• Analyse whole solutions and plan manual/automated testing strategies, and test requirements, design and build test case suites, test scripts and test procedures with expected results.
• Improve efficiency through optimisation of testing across levels (unit, integration, system, E2E)
• Identified and communicated technical risks pre-release through engagement to achieve seamless product integration.
• Optimised software testing to strengthen Quality Assurance (QA) measures.

Applications: IVR, SmartAgent, SAP C4C, SAP CRM, API, AWS Management Console, Amazon DynamoDB, VoiceSage, AmazonConnect, Azure Dev Ops, PAY360, WorldPay.

Led a team of 12. Delivered various projects ranging from eCommerce to Utilities. My current responsibilities are:

• Responsible for managing CCE and IVR QA and Testing, from Test planning, to test execution and sign-off.
• Reviews periodic reports and test statistics, and contributes to / validates activities to improve the quality of deliveries signed out of Test.
• Managed Agile/Waterfall deliverables running in parallel to the release
• Ownership of the creation, implementation & delivery of unique testing strategies and frameworks
• Forward planning for recruitment requirements, directly interviewing potential candidates for your team and shaping the technical resource
• Support the Head of QA with prioritising test coverage for manual/automation testing
• Manage test activities across multiple teams and provide support to businesses during UAT.
• Liaised with senior stakeholders to define and agree on appropriate testing strategies for initial deployments and subsequent releases.
• Provided test analysis and reporting of testing activity, risks and issues aligned to project reporting cycles.
• Effectively deploy and manage resources required for testing.
• Completed Impact Assessments for any Change Requests from within the business.
• Managed test Risks/Issues and dependencies with theprogramme team.
• Defined and implemented testing strategies, policies and standards in a team of 10.
• Expertly designed test approaches for all stages of the delivery lifecycle.
• Compiled and analysed software testing results to produce actionable insights, driving process improvements.
• Outlined quality assurance objectives and priorities to guide department activities.
• Assessed program functionality against user requirements and established guidelines.
• Directed quality control efforts based on current testing data and insights.
• Evaluated various impacts of ICT processes on current business priorities.
• Addressed problems critically, implementing optimal solutions to boost overall system performance.

Applications: Salesforce Commerce Cloud, Business Manager, Dell Boomi, Navision, HR - Workday, D365 F&O, AX.

Lead a team of 7, and worked on multimillion digital transformation projects. My role involved D365 implementation and data migration, and integration with various applications. I also worked on various modules like Sales, HR and product management. An active consortium in environment and release implementation. My responsibilities included but were not limited to the following:

• Lead the test team in coordinating and resource gathering.
• Managed the complete test cycle of software development from requirements testing to user acceptance.
• Worked alongside Payroll Team, Integration and HR functional team.
• Designed and developed a test plan to continually evolve and grow the test packs and regression packs.
• Managed all business requirements and ensure requirement metrics is mapped to specific test cases.
• Experience of test leadership and execution in the implementation of Microsoft Technology including Dynamics 365 CE and/or F&O.
• Knowledge of Core Microsoft Dynamics Applications.
• Partially managed D365 production, testing and development instances by configuration and customization of some D365 environment with the dev team.
• Created and maintained a test data repository for use on the program.
• Coordinated functional and non-functional testing standards and implement same within the software test cycle.
• Participated in peer review of software development cycle deliverables.
• Monitored unit testing and preliminary integration testing by developers.
• Prepared and submitted reports on work progress on a regular basis
• Support eCommerce software platform.
• Facilitated adequate testing within a fast-paced business with experience using multiple test approaches.
• Defined test data package, by maintaining materials and environments
• Functional test planning, preparation, and execution.
• Executed non-functional tests such as load testing, penetration testing and UI testing.
• Worked with Agile and Waterfall delivery processes.
• Strong functional understanding of common retail and e-commerce systems.

Applications: SAP CRM, ECC, FICO, SAP Hybris, Workday, (AEM) Adobe Experience Manager, Salesforce, HR - Workday, D365 F&O

ERP - CRM, Sales, Procurement (SRM), Production (PLM), Distribution (SCM)

As an Environments Support lead with 10 team members, supported numerous environments in a digital transformation project. My responsibilities include:

• Developed and maintained materials management, sales and distributions systems for all
• Planned, deployed and managed the testing effort for any given engagement/ Project.
• Provided technical support to all environments.
• Work alongside Payroll Team, Integration and HR functional team.
• Deployed and managed resources for testing.
• Fixed and supported system environment issues for the factory to production
• Experienced with Hybris back office, Marketing and Campaigns.
• Test and executed Microsoft Technology including Dynamics 365 CE and/or F&O.
• Knowledge of Core Microsoft Dynamics Applications
• Built up and led the Testing Team to the success of the project when required
• Worked on SAP CRM, SAP ECC, Hybris, SalesApp, AEM and e-commerce platforms.
• Used Testrail and Excel for test case management.
• Supported E2E testing within different environments (Factory to Production)
• Recognised issues in the product under test, use Jira to report issues, analysed existing issues to determine appropriate testing and carry out regression testing following bug fixes.
• Ensured the quality of work released by the third-party Developers and testers is in line with pre-defined requirements and meets business acceptance criteria.
• Ensured proper documentation and traceability of the test carried out.
• Scheduled the tests for execution and monitored, measured, controlled and reported on the test progress, the product quality status and the test results, adapting the test plan and compensating as needed to adjust to evolving conditions.
• Provided Test coverage, Demo and Business validation documents to the stakeholders.

Applications: CRM, ECC, Hybris, AEM, Salesforce, Workday

ERP - CRM, Sales, Procurement (SRM), Production (PLM), Distribution (SCM), Finance (FI)

Led a team of both onshore and offshore test analysts. Coordinating QA in numerous environments on a multimillion digital project. Also, an SME in SAP Hybris, AEM, SFCC etc. Conducting SIT, UAT. My responsibilities include but are not limited to:

• Developed and maintained materials management and sales and distribution systems.
• Experienced in B2B, B2C process
• Experienced with Hybris back-office configuration and analysis
• Produced test plan and delivery effort
• Exposure to Azure Dev ops
• Project scoping and fine-tuning for sales and service
• System Integration with components modules using standard Web Services
• Business Analytics - design and development of Reports
• Scoped Organization Structure to suit business needs
• Exposure to SAP PO and its capabilities / standard content for C4C
• Experienced in SAP ECC, SAP CRM, Hybris and AEM
• Managed delivery of SAP analytics Projects
• Exposure to the HR process
• Assisted clients to define their solution and/or enterprise architectures for BI and analytics
• Managed stakeholders, both from the client and internally, and help clients define, classify and prioritize their requirements.
• Took ownership of a functional reporting stream for the full project implementation lifecycle
• Supported third-party clients onshore and offshore
• Experienced in logistics and practical knowledge of the following SAP modules: SAP SD (Sales and Distributions), SAP MM (Materials Management), SAP FICO (Financial Accounting and Controlling) and SAP PM (Plant maintenance)
• Worked on web-based applications across desktop and mobile platforms
• Experienced in working with issue/bug management tools
• Attended review meetings and provide testing approach and coverage
• Collaborated with offshore developers and business analysts for test implementation and coordination.
• Ensured the quality of work released by the programme is in line with pre-defined requirements and meets business acceptance.

Applications: ERP - CRM, Mobile technologies, Sales, UAT. SIT, BAU, E2E

An active member of the QA team worked in a full SAfe Agile environment. My responsibilities include but are not limited to:

• Mobile application testing in iOS and Android platforms (Appium for automation).
• Execute Network Functional, Protocol and feature tests on Mobile Device interfacing RAN and EPC networks.
• Conduct Test planning, test designing and executing tests and test cases for multiple-tiered architectures using a combination of exploratory, manual, and automated testing to ensure quality and test coverage expectations are met
• Web services & API test methodologies and tools
• Reviewing and analyzing product requirements for clarity and consistency with existing features
• Report bugs in JIRA and use other tools as appropriate with Test execution and reporting.
• Find bugs and report them with a focus on technical and supporting details by Nailing down the issues and failures to proper functional modules and providing detailed reports on the issues found
• Find bugs in functional, protocol and E2E testing of various data types including VoLTE, SMS, MMS etc.
• Follow up with developers for proper bug fixes and help enhance bug fixing.
• Conducted SIT & UAT for quality prior to production deployment
• Test functional network features related to Mobile devices interacting with RAN, eNodeB, and EPC.
• Testing of Mobile applications related to network and as well BSS/OSS.
• Test AS. NAS and Bearer management.
• E2E device testing on 4G/5G LTE networks also LTE, RAN, Mobile Application, IP, Control and User plane protocols and bearer management and application testing.
• Used Android Studio and Xcode to monitor Cradle activity on mobile devices
• Writing test cases for Mobile Android Apps and IOS
• Finding clear reproduction steps for issues reported by customers

Applications: SIT, BVT, BAU, E2E, ERP - CRM, Sales, Procurement (SRM), Production (PLM), Distribution (SCM)

Set up the test team and implemented a multimillion digital project. My responsibilities include:

• Collaborated with stakeholders to devise test objectives, organizational test policies, test strategies and test plans.
• Developed test scenarios & Test cases and create data files.
• Executed test cases for User Acceptance Testing (UAT), regression testing and performing smoke validations
• Participated in and facilitated Test scenarios & results reviews.
• Communicate with the UAT lead throughout the testing life cycle ensuring escalation of any perceived or legitimate issues to the test lead and/or business contact as soon as appropriate.
• Interacted with Developers, System Analysts and Business Analysts to support defect analysis, reproduction, and documentation.
• Ensured effective end-to-end testing is done for all the products or applications
• Estimated test coverage, estimate and facilitate resources needed to carry out the task with management.
• Guided and monitored the analysis, design, implementation and execution of the test cases, test procedures and test suites.
• Ensured proper configuration management of the test artefacts produced and traceability metrics.
• Familiarity with testing Business Rules and creating positive and negative test cases
• Experienced working on an agile methodology project.
• Schedule the tests for execution and monitor, measure, control and report on the test progress, the product quality status, and the test results, adapting the test plan and compensating as needed to adjust to evolving conditions.
• Wrote summary reports on test status during test execution and as the project winds down
• Planned, monitored and controlled the testing work.
• Performed performance, stress, load, functional and non-functional testing.
• Working on an ERP Management Platform (SAP)
• Working on web-based applications across desktop and mobile platforms
• Collaborate with offshore developers and business analysts for test implementation and coordination.
• Ensured the quality of work released by the programme is in line with pre-defined requirements and meets business acceptance.

Applications: Oracle E-business suite R12, Payroll, Workday, HR, Pension, Finance, Housing, Data Migration, JPA

An active member of the team, which worked on multimillion Oracle implementation JPA projects. Conduct SIT, UAT, BAU and relevant tasks that are required for testing. My responsibilities include:

• High-level Documentation, Requirement Review and Analysis of test documents.
• Used ALM (formally QC) as a test tool and requirement artefacts
• Defined requirements with stakeholders the design document of each system their business process and documented those processes to ensure they are fully tested, and requirements covered.
• Performed basic automation testing with UFT
• Creation of test scripts to aid testing and the execution of tests manually.
• Familiarity with testing Business Rules and creating positive and negative test cases
• Edited Test plan and Test Strategy to suit the requirement
• Set up JPA test data and verifications
• Carried out fully functional, Non-functional in some cases and Cross-browser testing.
• Attended review meetings and provide testing approach and coverage.
• Conducting SIT & UAT for quality prior to production deployment
• Planned with test lead and project manager and ensured full test coverage. This includes daily weekly, and monthly tasks to ensure all functionality within the products.
• Ensured testing artefacts compilation in accordance with the project timescale, this involved keeping the users and the product vendors focused and responding to project requests in a timely fashion.
• Liaised with stakeholders and authorities to maintain business processes to enable testing.
• Ensured effective end-to-end testing is done for all the products or applications
• Collated all feedback from the pilot users and fed this into the application project-testing database.
• Planned and executed testing strategy for data analysis and synchronisation.
• Replicated user issues to identify and eliminate root causes.

Applications: CRM, SAP, Oracle 12

A member of the team. My responsibilities include:

• Defined requirements with key stakeholders regarding the design document, and business process and documented those processes to ensure verification within the pilot scheme.
• Designed Test plan and Test Strategy to suit requirements.
• Creation of test scripts for testing and the execution of tests manually.
• Carried out functional testing on bespoke products.
• Defect tracking (using JIRA, IBM ClearQuest) and reporting.
• Reported overall feedback to the project manager through all stages of the project
• Attended meetings with stakeholders to discuss requirements and provide testing approaches and coverage
• Used checklists for Agile testing
• Planned with test lead and project manager and ensured full test coverage is conducted. This includes daily, weekly and monthly tasks to ensure all functionality within the product is validated.
• Ensured the product testing is within the project timescale, this involved keeping the users and the product vendors focused and responding to project requests in a timely fashion.
• Collated all feedback from the pilot users and fed this into the application project-testing database.

An active member of the team. My responsibilities were to take forward the system integration testing (SIT) from the initial product load testing that has already been completed and manage the 2nd phase of the testing with the business. Which involves:

• The creation of test scripts to aid testing, and the execution of tests manually.
• Wrote automation scripts for system regression (at a basic level) using Java
• Set up and configured the eclipse platform with the JUnit framework from scratch
• Use Selenium IDE extensively for both Verification, Assertion and script exporting to WebDriver
• Carried out fully functional and Cross-browser testing
• Attended review meetings and provide testing approach and coverage
• Defined with the key users of each system their business process and documented those processes to ensure they are fully tested within the pilot scheme.
• Ensured the product testing is kept to the project timescale, this involved keeping the users and the product vendors focused and responding to project requests in a timely fashion.
• Collated all feedback from the pilot users and fed this into the application project-testing database.
• Provided full support for the pilot users. This involved being the first point of contact with the pilot users, providing desktop support and troubleshooting any issues they have. Escalating those where appropriate and reverting to the fall-back plan if the pilot machine causes the user to be unable to work.
• Reported overall feedback to the project manager through all stages of the project
• Manual testing, defect tracking (using JIRA, IBM ClearQuest) and reporting.
• The identification of tests useful for regression testing, and the creation and implementation of test automation scripts.
• Documentation and prioritising of defects while ensuring all issues are addressed in the development lifecycle.

• Worked closely with end-users to assess business requirements, support change and deliver high-quality customer experiences.
• Developed solutions for critical software issues, guiding customers through bug fixes and reactive maintenance.
• Reported incidents, risks and hazards by following set procedures.
• Collaborated with team members in virtual environments to optimise field experience and development capabilities.