Milena Szulc
Andover,Hampshire
Summary
A loyal employee with a solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Senior customer service representative
Castles Technology
Salisbury, Wiltshire
07.2019 - Current
- Established new procedures to enhance work quality and speed, involving multiple departments.
- Introduced innovative solutions that maximised output while maintaining high standards.
- Monitored daily operations, resulting in reduced costs to thecompany.
- Drove continuous improvement by leveraging training opportunities in team leadership and administration.
- Enhanced customer satisfaction through effective collaboration with team members.
- Delivered superior customer service across various platforms, consistently meeting company SLAs.
Coffee barista
Coffee #1
Andover, Hampshire
04.2018 - 07.2019
- Trained new staff on coffee-making techniques to ensure standard quality.
- Handled multiple orders simultaneously, showcasing exceptional multitasking abilities.
- Adapted swiftly to high-pressure situations for prompt service delivery.
- Collaborated effectively with team members to maintain smooth operations.
Education
TQUK Level 2 Certificate - Principles of Administration
The Skills Network
Online 04.2024 - 09.2024
Team leader Training
RealityHR
Salisbury, Wiltshire 07.2023 - 08.2023
TQUK Level 2 Certificate - Principles of Team leading
The Skills Network
Online 03.2022 - 07.2022
NVQ Level 2 - Animal Managment
Sparsholt College
Sparsholt, Hampshire 09.2015 - 06.2017
Skills
- Cross-department collaboration
- Problem solving
- Time management
- Team coordination
- Task prioritisation
- Email correspondence
- Advanced communication
- Empathy and understanding
- Knowledge of gdpr
- Team supervision
- Multitasking
- Office 365 usage
Languages
English
Fluent
Polish
Native
Timeline
TQUK Level 2 Certificate - Principles of Administration
The Skills Network
04.2024 - 09.2024
Team leader Training
RealityHR
07.2023 - 08.2023
TQUK Level 2 Certificate - Principles of Team leading
The Skills Network
03.2022 - 07.2022
Senior customer service representative
Castles Technology
07.2019 - Current
Coffee barista
Coffee #1
04.2018 - 07.2019
NVQ Level 2 - Animal Managment
Sparsholt College
09.2015 - 06.2017
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