Milena Szulc
Andover,Hampshire
Summary
A loyal employee with a solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Senior customer service representative
Castles Technology
Salisbury, Wiltshire
07.2019 - Current
- Established new procedures to enhance work quality and speed, involving multiple departments.
- Introduced innovative solutions that maximised output while maintaining high standards.
- Monitored daily operations, resulting in reduced costs to thecompany.
- Drove continuous improvement by leveraging training opportunities in team leadership and administration.
- Enhanced customer satisfaction through effective collaboration with team members.
- Delivered superior customer service across various platforms, consistently meeting company SLAs.
Coffee barista
Coffee #1
Andover, Hampshire
04.2018 - 07.2019
- Trained new staff on coffee-making techniques to ensure standard quality.
- Handled multiple orders simultaneously, showcasing exceptional multitasking abilities.
- Adapted swiftly to high-pressure situations for prompt service delivery.
- Collaborated effectively with team members to maintain smooth operations.
Education
TQUK Level 2 Certificate - Principles of Administration
The Skills Network
Online 04.2024 - 09.2024
Team leader Training
RealityHR
Salisbury, Wiltshire 07.2023 - 08.2023
TQUK Level 2 Certificate - Principles of Team leading
The Skills Network
Online 03.2022 - 07.2022
NVQ Level 2 - Animal Managment
Sparsholt College
Sparsholt, Hampshire 09.2015 - 06.2017
Skills
- Cross-department collaboration
- Problem solving
- Time management
- Team coordination
- Task prioritisation
- Email correspondence
- Advanced communication
- Empathy and understanding
- Knowledge of gdpr
- Team supervision
- Multitasking
- Office 365 usage
Languages
English
Fluent
Polish
Native
Timeline
TQUK Level 2 Certificate - Principles of Administration
The Skills Network
04.2024 - 09.2024
Team leader Training
RealityHR
07.2023 - 08.2023
TQUK Level 2 Certificate - Principles of Team leading
The Skills Network
03.2022 - 07.2022
Senior customer service representative
Castles Technology
07.2019 - Current
Coffee barista
Coffee #1
04.2018 - 07.2019
NVQ Level 2 - Animal Managment
Sparsholt College
09.2015 - 06.2017
Similar Profiles
LaVeeda BarnesLaVeeda Barnes
Sales Coordinator at Castles TechnologySales Coordinator at Castles Technology
YANG YAN-JUNYANG YAN-JUN
Software Engineer at Castles Technology Co., LtdSoftware Engineer at Castles Technology Co., Ltd
Kalidoss JayaramanKalidoss Jayaraman
CCTV & fire alarm technician at Arabian Castles for General Contracting (Aramco)CCTV & fire alarm technician at Arabian Castles for General Contracting (Aramco)
Robin JobRobin Job
Home Manager at Triangle care homeHome Manager at Triangle care home
Matthew FieldsMatthew Fields
Head Chef at Coaching Inn GroupHead Chef at Coaching Inn Group