Emma Pearson
HADDINGTON
Summary
Business-driven individual with more than 14 years working as Director for Johnnys Cabs.. Determined and experienced in client rapport, budget control and employee mentoring and coaching.
Offering strong candidate for leadership roles with excellent interpersonal and organisational skills. Knowledgeable about strategic planning, team management, and driving business growth. Ready to use and develop skills in an Adminstrative Role.
As an employee and former Director of my own business I am capable of working on my own and as fully part of a team.
Overview
1
1
Certification
18
18
years of professional experience
Work history
Director
Johnnys Cabs Ltd
Haddington
11.2012 - 07.2026
- Initiated business development activities, expanded client base.
- Optimised resource allocation to maximise productivity.
- Instituted cost control measures, mitigated financial risk.
- Call handling
- Proficient use of Microsoft especially Excel
- Staff management
- Fleet management
- Payroll
- Problem solving including car breakdown and recovery
Administrative assistant and technician
Venom systems
Edinburgh
02.2008 - 02.2011
- Improved customer satisfaction through prompt response to email and phone queries.
- Updated company databases by inputting new employee contact information and employment details.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Contributed to team effort by accomplishing related results as needed.
- Maintained stock levels to avoid shortages in office supplies.
- Supported accurate record-keeping with proficient data entry skills.
- Streamlined administrative processes for increased efficiency in the workplace.
- Expedited document filing system with a new, organised method.
- Managed front desk duties to ensure smooth operation of reception area.
- Supported staff with administrative needs for photocopying, faxing and filing.
Education
Certificate of Higher Education - Maths, English, Modern Studies, French, computing
Dunbar grammar school
DunbarSkills
- Board level communication
- Decision-Making competency
- Crisis management expertise
- Customer Service
- Business administration
- Employee management
- Contract management
- Community relations
- Organisational awareness
Certification
Epilepsy training 2025
First aid training 2025
Staff management training 2025
Additional Information
Enjoy being outdoors with my spaniels exploring the countryside
Enjoy quiet time with reading books
Timeline
Director
Johnnys Cabs Ltd
11.2012 - 07.2026
Administrative assistant and technician
Venom systems
02.2008 - 02.2011
Certificate of Higher Education - Maths, English, Modern Studies, French, computing
Dunbar grammar school