Alex Laybourne

Maintained company style guide across all written communications ensuring a consistent voice.

Produced high-quality product descriptions to increase online sales.

Wrote persuasive email marketing campaigns to drive customer retention strategies.

Managed content update requests, ensuring accuracy and timeliness.

Updated website content regularly, keeping it fresh and relevant.

Created SEO-friendly web content, improving search engine rankings.

Handled multiple projects simultaneously whilst maintaining high quality standards under tight deadlines.

Tailored writing tone according to different industry sectors, demonstrating versatility in skills.

• 25 published novels.
• Reached #1 in British Horror on Amazon US.
• Contributed to 7 published anthologies and multiple international magazines.
• 2 published audiobooks with a growing listener base.

Developed narrative structures for a critically acclaimed video game,a including additional DLC releases.

Achieved consistent voice across all written materials with meticulous editing techniques.

Participated in brainstorming sessions; contributed unique ideas for new narrative directions.

Created comprehensive technical user documentation for the full suite of KeepFlying tools.

Developed external-facing documentation for client presentations and meetings.

StaStart-uprt up business – Investor Funding did not close

Created high-performing SEO content for lifestyle websites, including The Coolist and Heating Force.

Specialized in long-form blog posts, product reviews, and evergreen content.

Utilised SEO principles in blog posts for improved search engine ranking.

Ensured the authenticity of content by fact-checking every piece written.

Providing assistance to AerAdvise and their clients for a range of lease and asset management purposes.

Provided training and documentation to clients and in-house team members.

Steered teams through complex project phases to successful completion.

Conducted staff trainings on core software applications to enhance productivity.

Delivered high-level technical support to clients by troubleshooting complex software issues.

Owned CMS lease management platform serving tier 1 aviation clients.

Led API development projects and managed complex client migrations.

Managed P&L responsibilities and developed product roadmaps.

Authored customer-facing newsletters and conducted user research surveys.

Conducted On-site workshops and client training programs.

Balanced competing priorities effectively in a fast-paced environment whilst maintaining focus on strategic goals.

Championed a user-centric approach to design, enhancing customer satisfaction levels.

Streamlined production process by identifying and eliminating inefficiencies.

Led cross-functional team for successful product launch.

Collaborated with sales and marketing teams, improved product positioning in the market.

Translated complex technical information into easily comprehensible language for non-technical stakeholders.

Led cross-functional Scrum teams in developing web-based lease management tools.

Wrote user stories, technical documentation, and training materials.

Collaborated with international stakeholders across multiple time zones.

Streamlined workflow processes with effective cross-functional team collaboration.

Identified potential risks during early stages of product development and mitigated future issues effectively.

Fostered open communication channels with technical teams, ensuring smooth operations.

Liaised regularly with sales teams, ensuring alignment on product features and benefits.

Evaluated final product designs before launch, guaranteed adherence to industry standards.

Facilitated regular team meetings to monitor progress towards goal using SCRUM methodologies

Trained international clients on proprietary aviation leasing systems.

Authored user manuals and technical support documentation.

Managed end-to-end implementation process for key business projects.

Mitigated risks during system implementation, ensuring business continuity.

Facilitated knowledge transfer sessions amongst team members, fostering a collaborative work environment.

Enhanced customer satisfaction by successfully implementing software and client teams across all business divisions.

Responsible for Direct Sales Worldwide, coordinating both hardware and software shipments.

Responsible for gathering quotes for the necessary hardware and the ordering thereof: creating Purchase orders and dealing with the Chamber of Commerce to create Certificates of Origin, along with other essential certifications.

Responsible for third-party invoicing worldwide.

Responsible for administering contracts, filing, and attaching all corresponding Purchase Orders in several different systems.

Dealt with the company’s bank dealing with Letters of Credit, Bank Cheques, documents against payment processes, and also Bank Guarantees.

Main responsibilities were sorting commercial flower orders following the daily auction.

Ensuring orders were distributed to the correct on-site companies.

Used my time to teach myself Dutch by working on the factory floor.

Responsible as part of a small team for collecting all outstanding debts for Essex and Suffolk Water and its parent company, Northumbrian Water.

Completed a nationally recognized Debt Collections Training course, passing with full marks.

Created and led a discussion group that included members of my recovery team (pre-legal) and the team based in the north of England.

Created a quarterly newsletter, distributed to all recovery staff.

Based at Lowestoft Police station, although regularly completed duty at other stations within Suffolk.

Dealt promptly with anti-social behaviour cases, reducing community disturbances.

Performed stop and search procedures when required, maintaining public safety.

Managed traffic during public events, ensuring safety and smooth flow.

Strengthened community relations by conducting regular foot patrols.

Handled sensitive situations with understanding and professionalism, diffusing tensions.

Provided statements in court for the successful prosecution of offenders.

Dealt with high-value commercial property claims.

Liaised directly with Loss Adjustor Firms and independent contractors to oversee all repair works.

Responsible for training the new starters on the 'Frontline' call centre and logging all incoming claims into the system.