Emma Bellis
Yatton ,North Somerset
Summary
Customer-focused professional with strong customer service and communication skills, consistently reliable, punctual and well-presented. Demonstrates the ability to work effectively both in a team and independently while maintaining high standards of service. Brings a genuine passion for Mint Velvet fashion and styling, aiming to contribute to a positive customer experience and brand image.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work history
Bar staff member
Yatton Village Social Club
Yatton , North Somerset
2021.06 - Current
- Welcoming customers with a friendly and approachable manner
- Building rapport through polite and engaging conversation
- Accurate cash and card handling using tills and registers
- Ability to work calmly in busy, fast-paced environments
- Handling difficult customers professionally and patiently
- Stock replenishment and maintaining shop floor standards
- Strong multitasking and organisational skills
- Physically fit, able to stand for long periods and lift stock
- Reliable, punctual, and a strong team player
Deputy Headteacher
Birdwell School Academy
Long Ashton, North Somerset
2008.09 - 2020.12
- Built positive relationships with pupils, parents, and staff.
- Engage with customers, build a good rapport, and create a welcoming, friendly Mint Velvet experience
- Delivered clear, professional communication in meetings and daily interactions
- Good at advising customers, handling queries, and representing the brand confidently
- Managed a busy school environment, handling multiple priorities daily
- Manage the fast-paced, busy Mint Velvet and John Lewis floor, at peak shopping times
- Dealt with challenging situations calmly (pupils, parents, staff issues)
- Manage difficult customers professionally and stay calm
- Balanced timetables, staff coordination, safeguarding, and admin
- Multitask on the shop floor, managing stock, and serving multiple customers
- Led teams, supported staff, and ensured smooth daily operations
- Support colleagues, work as part of a team, work independently and lead by example
- Ensured high standards in teaching, behaviour, and school operations.
- Ensure Mint Velvet standards, demonstrate accuracy and professionalism at all times
Education
BA Hons English - Education
Roehampton University
London 1993.09 - 1996.08
PGCE - Education
University of the West of England
Bristol 1996.09 - 1997.08
Skills
- Strong customer service and communication skills
- Reliable, punctual and well-presented
- Ability to work in a team and independently
- A passion for Mint Velvet fashion and styling
Timeline
Bar staff member
Yatton Village Social Club
2021.06 - Current
Deputy Headteacher
Birdwell School Academy
2008.09 - 2020.12
PGCE - Education
University of the West of England
1996.09 - 1997.08
BA Hons English - Education
Roehampton University
1993.09 - 1996.08