Molly Carty
Thornaby,Stockton-on-Tees
Summary
Hardworking and highly motivated young professional with 3 years of experience in busy hospitality roles seeking a new and challenging opportunity to utilise the exceptional customer service skills I’ve gained.
Outstanding communication skills and strong track record in collaborative teamwork within high pressure environments. People- oriented and dependable with the ability to build positive and effective relationships with customers, which has proven to help increase loyalty and retention as well as improving customer satisfaction.
Strong ability to manage multiple priorities with positive attitude.
Willing to take on greater responsibilities to further develop my skills and to help achieve team objectives. I work well alone or with a team.
Empathetic listener and fine reputation for resolving problems. Working in hospitality has allowed me to be flexible if it means to deliver on team or company goals. Overall, I am determined, passionate and now keen to put my skills to use in a new and more challenging environment.
Overview
4
4
years of professional experience
Work history
Bar staff member
Little Acre
Thornaby
09.2022 - Current
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Handled and moved supplies between stores and bars for restocking and storage.
- Cleared counters and disposed of waste and broken glass.
- Refused drinks service to guests without appropriate proof of age.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs and gas safely and efficiently, consistently following health and hygiene guidelines.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Bar staff member
Ku Stockton
Stockton-on-Tees
02.2022 - Current
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Handled and moved supplies between stores and bars for restocking and storage.
- Cleared counters and disposed of waste and broken glass.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Refused drinks service to guests without appropriate proof of age.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Promoted and upsold signature drink items, helping to improve bar sales.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Appropriately dealt with difficult customers and situations.
Waiting staff member
Bannatynes Hotel
Darlington
11.2021 - 02.2022
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Cleared, set and restocked tables for quick table turnaround.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Operated and maintained dishwashers and cleaning equipment enabling efficient cutlery and crockery preparation.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
Shop assistant
Candy,Confectionary and Gifts
Scarborough
07.2021 - 09.2021
- Created attractive product displays to enhance customer experience and boost sales.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Recommended merchandise based on customer needs.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Opened up shop and closed at night as well as cashing up.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
Kitchen assistant
Nana Jans
Ormesby
11.2020 - 07.2021
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Used kitchen equipment as instructed and to safety protocols.
- Cleaned food preparation and storage areas in line with schedule.
- Maintained customer satisfaction by preparing dishes based on individual dietary requirement.
- Prevented food spoilage by monitoring dates, rotating stock and following the right storage procedures.
- Accepted cash, credit and debit payments accurately and efficiently.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Preparing ingredients, including washing, chopping and handling raw meat.
- Packaged food accurately ready for delivery.
- Utilised storage effectively to keep kitchen equipment and supplies safely and clearly organised.
Education
GCSEs -
Thornaby Academy
Thornaby 09/2015 - 07/2020
A-Levels - Criminology, Psychology, Human Biology
Middlesborough College
Middlesborough 09/2020 - 07/2022
Skills
- Strong communication
- Physical endurance
- Team collaboration
- Employee training
- Verbal communication
- Outstanding customer service
- Organised and reliable
- Active listening skills
- Ability to accept criticism and work well under pressure
- Interpersonal skills
- Flexibility
- Multitasking skills
Timeline
Bar staff member
Little Acre
09.2022 - Current
Bar staff member
Ku Stockton
02.2022 - Current
Waiting staff member
Bannatynes Hotel
11.2021 - 02.2022
Shop assistant
Candy,Confectionary and Gifts
07.2021 - 09.2021
Kitchen assistant
Nana Jans
11.2020 - 07.2021
GCSEs -
Thornaby Academy
09/2015 - 07/2020
A-Levels - Criminology, Psychology, Human Biology
Middlesborough College
09/2020 - 07/2022
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