Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Cottle

newport,gwent

Summary

I am a dedicated and organised parents of 3 children, one of whom has a rare genetic syndrome called Kabuki Syndrome. This come with health concerns, additional learning needs and autistic traits. The role of becoming a parent has strengthened my skills in communication, time management, advocacy and problem solving, as well as my ability to remain calm, patient and adaptable in challenging situations. Through working closely with school, health professionals, and support services, I have developed strong collaboration and planning skills, alongside a deep understanding of individual needs and inclusive approaches. these experiences have shaped me into a resilient, empathetic, and highly motivated individual.

In my current role as a café customer assistant I consider myself to be very reliable and 100% customer focused. I am confident in providing friendly, efficient service, preparing and serving food to a high standard whist maintaining excellent hygiene and food safety practices. I work well as part of a team, supporting colleagues during busy periods, and take pride in creating a welcoming atmosphere for customers. I am organised, adaptable, and committed to delivering a positive customer experience at all times.

Overview

17
17
years of professional experience
11
11
years of post-secondary education

Work History

Customer Sales Assistant

Morrisons
newport, gwent
09.2010 - Current
  • Delivered friendly and fast service to process high-volume food and drink orders at peak times.
  • Maintained a clean and welcoming cafe environment, cleaning tables and seating areas promptly after use.
  • Maintained hygiene cafe environment by cleaning tables, chairs and public areas after use.
  • Assisted in the kitchen, preparing simple dishes and snacks, maintaining quality and speed of service.

Website Assistant

Barkers
newport, gwent
01.2010 - 09.2010
  • Maintained website content, updating product information, and images to keep site current.
  • Checked all items for damage or faults before packing to minimise customer returns.
  • Order-picked goods quickly and accurately.
  • Worked with drive and determination to achieve picking and packing requirements.
  • Kept warehouse and work areas clean, tidy and hazard-free to maintain safe working environment.

Reception Assistant

FWD Law
newport, gwent
08.2009 - 04.2010
  • Welcomed guests and clients in friendly, positive manner.
  • Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
  • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
  • Handled mail and deliveries, distributing correspondences promptly to staff and managing outgoing post.
  • Answered and directed incoming calls to relevant staff members using multi-line telephone system.

Teaching Assistant placement

Cwmcarn primary school
, Caerphilly
11.2008 - 07.2009
  • Placement during teaching assistant level 2 course
  • Sanitised and arranged classrooms prior to lessons and tidied afterwards.
  • Provided emotional support and guidance to pupils, enhancing resilience and well-being.
  • Coordinated and disseminated learning materials, homework, textbooks and classroom supplies.
  • Oversaw recreational periods

Education

Level 2 Diploma - Diploma In Women's Hairdressing With Evole

Coleg Gwent
Newport, Wales
09.2014 - 06.2015

Level 2 - Key skills in working with others

Coleg Gwent
Newport, Wales
09.2014 - 07.2015

Level 2 - Key Skills In Improving Own Learning And Preformance

Coleg Gwent
Newport, Wales
09.2014 - 07.2015

Level 2 Diploma - Women's Hairdressing

Coleg Gwent
Newport, Wales
09.2014 - 07.2015

GCSEs -

Cwmcarn High School
Caerphilly
09.2003 - 07.2008

NVQ Level 2 - Supporting Teaching And Learning In Schools

City & Guilds of London Institute
Newport
09.2008 - 12.2009

Level 2 - Retail Knowledge

Skills First
Wales
09.2010 - 08.2011

Level 2 Diploma - Retail Skills

Skills First
wales
09.2010 - 08.2011

Skills

  • Order processing
  • Inventory management
  • Problem solving
  • Time management
  • Schedule planning and organization
  • Effective communication
  • Quick learner
  • Trustworthy and dependable

Timeline

Level 2 Diploma - Diploma In Women's Hairdressing With Evole

Coleg Gwent
09.2014 - 06.2015

Level 2 - Key skills in working with others

Coleg Gwent
09.2014 - 07.2015

Level 2 - Key Skills In Improving Own Learning And Preformance

Coleg Gwent
09.2014 - 07.2015

Level 2 Diploma - Women's Hairdressing

Coleg Gwent
09.2014 - 07.2015

Customer Sales Assistant

Morrisons
09.2010 - Current

Level 2 - Retail Knowledge

Skills First
09.2010 - 08.2011

Level 2 Diploma - Retail Skills

Skills First
09.2010 - 08.2011

Website Assistant

Barkers
01.2010 - 09.2010

Reception Assistant

FWD Law
08.2009 - 04.2010

Teaching Assistant placement

Cwmcarn primary school
11.2008 - 07.2009

NVQ Level 2 - Supporting Teaching And Learning In Schools

City & Guilds of London Institute
09.2008 - 12.2009

GCSEs -

Cwmcarn High School
09.2003 - 07.2008
Emily Cottle