Emma Ewing
St Helens,Merseyside
Summary
I am now looking to obtain full time employment as I have now completed all my studies in in higher education. I am a motivated professional with a strong foundation in customer engagement and order fulfilment. Bringing reliability and adaptability to fast-paced environments, ensuring that customer needs are met promptly and effectively. Committed to maintaining high standards of service and teamwork.
Overview
7
7
years of professional experience
Work History
Customer Sales Assistant
Ikea
Westbrook
02.2024 - Current
- My current role as Customer Sales Assistant at Ikea involves dealing with customer enquiries in the homeware, plants and picture frames department. I stock shelves, I answer customer enquiries relating to stock, I keep the department clean and tidy and add stock and clean the department after customers have left in readiness for the next working day. Another part of my job role at Ikea is organising stock and making space for the next delivery of stock that comes every night and ensuring that space can be made for the replenishment team to fill the shelves so that the spaces are filled correctly. Stock checking is another part of my job role at Ikea which I would do on early morning shifts before the customers arrive in store to ensure that the number of stock in the system is the same as what is actually on the shelves. Working at Ikea has enabled me to expand my customer service skills and further my knowledge on stock control.
- Part time 24 hours per week - February 2024 - present date
Online sales
01.2020 - Current
- I have good organisational skills which I have gained in my current online sales business, ensuring orders are dealt with quickly when selling clothes and goods. I have to ensure I deal with customer enquiries quickly and post out the items as soon as possible to ensure customer satisfaction is achieved.
- 2020 - present
Crew member
McDonalds
St Helens
10.2022 - 11.2023
- In my previous role as a crew member at McDonalds I gained experience in a front-line customer service environment as my role dealt with customers face to face on every shift I worked. I have gained experience of working in a busy and stressful environment and dealing with difficult situations. I am always polite and friendly to customers and I have maintained excellent customer satisfaction by providing an attentive, polite and friendly service. I work well as part of a team which is essential to ensure orders were completed swiftly and accurately and to the high standard expected. One of my most valuable attributes is my flexibility to adapt to new and challenging situations quickly and confidently. In my previous position, I would be given a number of different roles to fulfil during the shift depending on how busy the shift was. I will always give my best in each role to fulfil the tasks to the best of my ability. I have gained skills in cash handling and taking card payments when working on the tills in the store.
- Part time - 12 hours per week
- October 2022 - November 2023
Education
Qualifications gained - GCSE's, BTEC, English Language, Food Technology, English Literature, Sport, Maths, Combined Science, History, A Levels, Psychology, Health and Social Care, Food Science and Nutrition
The Sutton Academy
Skills
- Honesty
- Punctuality
- Hardworking
- Reliability
- Front-line customer service
- Customer satisfaction
- Polite and friendly customer service
- Handling difficult situations
- Working in a busy and stressful environment
- Teamwork
- Order completion
- Accuracy
- Flexibility
- Adapting to new and challenging situations
- Cash handling
- Taking card payments
- Dealing with customer enquiries
- Stock replenishment
- Keeping areas clean and tidy
- Organising stock
- Making space for deliveries
- Stock checking
- Stock control
- Online sales order processing
- Order fulfillment
- Postage/shipping items
- Good organisational skills
- Responding to customer enquiries quickly
- Customer engagement
- Visual merchandising
- Team collaboration
- Order processing
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Honest, punctual, hardworking, reliable., Front-line customer service experience (face-to-face) in a busy and stressful environment., Experience dealing with difficult situations while maintaining excellent customer satisfaction., Teamwork skills to complete orders swiftly, accurately, and to a high standard., Flexible and adaptable to new and challenging situations quickly and confidently., Experience in cash handling and taking card payments on tills., Customer Sales Assistant experience at IKEA: customer enquiries in homeware, plants, and picture frames; stocking shelves; keeping the department clean and tidy; replenishment readiness; stock checking before customers arrive., Organisational skills from online sales business: processing orders quickly; handling customer enquiries; posting items promptly to ensure customer satisfaction., Holds a full clean driving licence., Customer service, Cash handling, Card payments, Stock control, Stock checking, Order processing, Customer enquiries handling, Teamwork, Organisation, Adaptability, Communication, Postage/fulfilment
Timeline
Customer Sales Assistant
Ikea
02.2024 - Current
Crew member
McDonalds
10.2022 - 11.2023
Online sales
01.2020 - Current
Qualifications gained - GCSE's, BTEC, English Language, Food Technology, English Literature, Sport, Maths, Combined Science, History, A Levels, Psychology, Health and Social Care, Food Science and Nutrition
The Sutton Academy