Emily Ball

I

• Ensured compliance with health and safety regulations, maintaining safe working environment.
• Cultivated positive relationships with multidisciplinary teams to improve patient care.
• Prioritised tasks efficiently, managing time effectively.
• Managed staff rotas for optimal coverage during peak periods.I currently Manage a team of 30+ members of our care team and coordinate their Rota's to mirror their availability. .
• Advocated on behalf of patients, protecting their rights and dignity.
• Communicated effectively with patients, improving understanding and satisfaction.
• Collaborated with healthcare professionals for comprehensive patient treatment plans.
• Provided emotional support for increased patient comfort.
• Maintained detailed records, ensuring accurate documentation.
• Organised appointments with specialists to facilitate timely medical intervention.
• I currently undertake an On Call out of hours Service and have handled emergency situations calmly, ensuring the safety of all involved.
• Implemented protocols to enhance team efficiency.
• Liaised with family members by providing regular updates on patient progress.
• Liaised with variety of healthcare professionals, social workers and case managers to deliver highest level of care to service users.
• Adhered to health and safety requirements in all aspects of care.
• Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
• Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
• Worked with recruitment personnel to provide sufficient current and future staffing levels.
• I deal with complaints and Safeguarding's and Ensure these are dealt with in a timely manner and act accordingly.
• I also complete weekly Carer Mileage for the Branch.

• Adhered strictly to professional standards, regulations and policies at all times while executing duties.
• Aid in mobility exercises which resulted in improved physical strength among elderly residents.
• Ensured safe environment by maintaining orderliness and cleanliness in the facility.
• Organised recreational activities for improved social interaction amongst residents.
• Respected privacy and dignity of each resident during provision of care services.
• Administered medication to patients, ensuring proper health management.
• Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
• Assisted in daily living activities for enhanced patient comfort.
• Delivered excellent customer service by addressing concerns of patients' families.
• Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
• Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
• Provided emotional support to patients, improving their mental wellbeing.
• Responded promptly to emergency situations, ensuring safety of all residents.
• Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
• Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
• Assisted in all aspects of personal care, retaining comfort and dignity.

• Processed prescriptions accurately for improved patient care.
• Assisted in the accurate dispensation of prescription medications by closely following pharmacists' instructions.
• Managed sensitive information discreetly, respecting patients' rights to confidentiality.
• Provided vital support to pharmacists, enhancing overall operational efficiency.
• Contributed to a smooth-running pharmacy by supporting administrative tasks such as answering phone calls and arranging appointments.
• Facilitated seamless communication between patients and pharmacists for optimal healthcare provision.
• Ensured efficient operation of the dispensary with careful stock control.
• Assisted customers with over-the-counter product selection based on their needs or symptoms, increasing customer satisfaction.
• Prepared prescription labels to ensure customer clarity, resulting in fewer medication errors.
• Liaised effectively with healthcare providers to confirm prescription details, ensuring patient safety and avoiding potential medical issues.
• Answered customer enquiries about medication use, contributing to their wellbeing and health awareness.
• Verified accuracy of prescription information before dispensing medications, reducing risk of errors.
• Achieved customer satisfaction by providing exceptional service and advice on medication usage.
• Escalated medicine-related concerns or queries to pharmacist as appropriate.
• Maintained suitable stock levels within dispensary and retail environment.
• Educated patients on processes and best practices to prevent prescription delays.

• Cleaned and sanitised bar area, maintaining high standards of hygiene.
• Kept records of tabs accurately, avoiding monetary discrepancies.
• Handled cash transactions to ensure accurate accounting.
• Ensured customer satisfaction by providing excellent service.
• Rotated stock regularly, reducing waste from expired products.
• Prepared beverages, ensuring consistent quality.
• Restocked bar efficiently during busy periods.
• Liaised with kitchen staff for seamless service delivery.
• Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
• Adhered to health and safety regulations strictly.

• Prepared food items according to the established recipes maintaining consistency of taste and presentation.
• Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
• Handled high-pressure situations calmly providing solutions promptly.
• Collaborated with team members to maintain a friendly work environment promoting productivity.
• Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
• Delivered consistent high-quality service contributing to the positive reputation of our establishment.
• Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
• Operated cash registers accurately, ensuring proper handling of transactions.
• Attended to customers with friendly and accurate service.
• Acted as team player by helping colleagues finish their tasks.

• Managed waste properly to promote environmental sustainability.
• Replenished supplies in washrooms timely for uninterrupted usage by students and staff members alike.
• Achieved fresher atmosphere with diligent dusting of furniture, equipment, and fixtures.
• Carried out deep cleaning tasks during holidays to ensure readiness before new term commencement.
• Kept premises tidy to enhance students' learning experience.
• Ensured cleanliness by regularly sweeping and mopping school corridors.
• Maintained hygiene for a healthier student environment by disinfecting classrooms and washrooms.
• Abided by health and safety regulations, ensured safer environment for all pupils and staff members.
• Safely stored cleaning solutions, equipment and chemicals.
• Correctly used colour-coded equipment.
• Emptied and cleaned trash cans following procedures.
• Spot cleaned and sanitised high-touch areas.
• Vacuumed carpeted areas and mopped hard floors.