Summary
Overview
Work History
Education
Skills
Timeline
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Wendlyne Chimanga

Willenhall,WLL

Summary

Hardworking individual committed to care and natural talent for communication. Eager to learn and grow while positively impacting patient outcomes and satisfaction. Demonstrates natural gift for prioritising needs and optimising schedules. I am confident in taking on challenging new roles, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

Care coordinator

deeandtee care agency
Walsall, westmidlands
07.2021 - 12.2023
  • Coordinated care plans for improved patient outcomes.
  • Implemented protocols to enhance team efficiency.
  • Maintained detailed records, ensuring accurate documentation.
  • Provided emotional support for increased patient comfort.
  • Managed staff rotas for optimal coverage during peak periods.
  • Handled sensitive information confidentially respecting privacy laws and regulations.
  • Prioritised tasks efficiently, managing time effectively.
  • Handled emergency situations calmly, ensuring safety of all involved.
  • Responded efficiently to day-to-day changes in care and support packages.
  • Adhered to health and safety requirements in all aspects of care.
  • Created a safe environment for staff and service users, ensuring compliance with infection prevention policies across all tasks.
  • Kept detailed, accurate records for well-maintained care continuity between support staff.

Sales assistant

Carphone Warehouse
Walsall, westmidlands
01.2019 - 09.2020
  • Improved customer service by efficiently handling queries and complaints.
  • Assisted customers with product selection for optimal satisfaction.
  • Fostered a welcoming store environment by maintaining clean and well-organized displays.
  • Offered personalised shopping advice to customers
  • Ensured stock replacement in a timely manner to maintain product availability.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
  • Built strong relationships with regular customers for ongoing business

Customer service representative

Debenhams
Walsall, westmidlands
03.2015 - 08.2017
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Ensured smooth running of operations with timely preparation of reports.
  • Facilitated customer loyalty programmes to enhance customer retention.
  • Collaborated with sales team to maximise product visibility and sales.
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.

Education

GCSEs -

Sneyd High School
Walsall
09.2003 - 06.2008

NVQ Level 2 - Healthcare

Walsall College
Walsall
09.2017 - 06.2018

Skills

  • Typing speed
  • Microsoft office proficiency
  • Email management
  • Document proofreading
  • Calendar management
  • Telephone etiquette
  • Patient confidentiality adherence
  • Patient record keeping
  • Empathy for patients
  • Conflict resolution in care
  • Multi-Tasking capacity
  • Self-Motivated worker
  • Coordination of multidisciplinary teams

Timeline

Care coordinator

deeandtee care agency
07.2021 - 12.2023

Sales assistant

Carphone Warehouse
01.2019 - 09.2020

NVQ Level 2 - Healthcare

Walsall College
09.2017 - 06.2018

Customer service representative

Debenhams
03.2015 - 08.2017

GCSEs -

Sneyd High School
09.2003 - 06.2008

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Wendlyne Chimanga