Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Timeline
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Katie Roney

Birmingham,West Midlands

Summary

I am a young, flexible, and sociable individual. I like to take part in various beneficial opportunities and always bring the best attitude to the work place. Outside of work I like to go out and socialise with my friends and travel to new places. I have grew up in a household where I was encouraged to pursue any dreams and desires and work to the best of my ability. I rarely have days off and support the team when another member isn't available. When I am set a deadline I like to aim to complete my work with that deadline, by using my different time keeping and organisational skills. I am an easy to talk to individual and I make friends easily. I am a very good listener and try and use my own experiences to give my opinions and advice in the best way.

Overview

7
7
years of professional experience
2017
2017
years of post-secondary education

Work history

Care coordinator

NHS
Solihull, West Midlands
04.2023 - Current
  • Administration within patient records
  • Data confidentiality
  • Organised various clinics and extra services- Covid clinics, out of hour appointments
  • Staff rota and inductions for new staff
  • Trained in phlebotomy
  • High quality communication with external services e.g.- care homes
  • Practice appointment audits
  • Use of various IT systems
  • Basic use of Microsoft Word/Excel
  • Organised appointments with specialists to facilitate timely medical intervention.
  • Coordinated care plans for improved patient outcomes.
  • Responded efficiently to day-to-day changes in staff rotas

Hospitality Supervisor

The World Bar, Resorts World
Birmingham
01.2019 - 03.2023
  • Company Overview: Resorts World Birmingham
  • Till trained with new software
  • Top seller in the company
  • Training new staff members
  • Personal development- from bartender to supervisor
  • Awarded EOTM on multiple occasions
  • Resilient during busy shifts
  • High quality complaint handling
  • Leadership roles
  • Team work and management environment
  • Use of basic IT skills (email, word, excel)
  • Managing company orders and bookings
  • In charge of cash handling with tills
  • High quality customer service
  • Flexible work patterns
  • First aid trained

Customer service assistant

Theobroma
Solihull
02.2018 - 09.2019
  • Customer Service
  • Stock checks
  • Cash handling
  • fast paced work environment
  • Work well under pressure
  • Upselling
  • Confident knowledge of understanding new systems


Education

GCSE Awards - English Lit, English Lang, Maths, Science, Additional science, IT, BTEC Sports, History, Drama

Smiths Wood Academy

BTEC Awards - Travel & Tourism

Solihull College, Blossom Field Campus

Skills

  • Customer service
  • Resilience
  • Organised
  • Work well under pressure
  • IT skills
  • Team work
  • Personal development
  • High quality complaint handling
  • Leadership roles
  • Team work and management environment
  • Use of basic IT skills
  • Managing company orders and bookings
  • High quality customer service
  • Flexible work patterns
  • Patient confidentiality adherence
  • Approachable demeanour
  • First aid trained

Personal Information

Date of birth: 08/29/01

Custom

  • Took part in an online course in Psychology and counselling (QLS Level 3)
  • Various residential trips overseas with college course

Timeline

Care coordinator

NHS
04.2023 - Current

Hospitality Supervisor

The World Bar, Resorts World
01.2019 - 03.2023

Customer service assistant

Theobroma
02.2018 - 09.2019

BTEC Awards - Travel & Tourism

Solihull College, Blossom Field Campus

GCSE Awards - English Lit, English Lang, Maths, Science, Additional science, IT, BTEC Sports, History, Drama

Smiths Wood Academy

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Katie Roney