Emily Aherne
Pontypool ,Torfaen County Borough
Summary
I am an extremely self motivated individual, who is always looking to grow in every environment I am put in. I am energetic and professional to ensure customers have a warm and welcoming experience. I am very personable and will always exceed what is expected of me. I have excellent skills in guest relations,up-selling products and services, issue resolution and customer service skills.
I believe time management is essential and shows maturity and dedication. I always ensure I have enough time to commute to work as time management is extremely important to me. I have a very strong work ethic and always try to please customers by going above what is expected.
Overview
2
2
years of professional experience
20
20
years of post-secondary education
Work history
Front of House Team Member
Alison Gregory
Pontypool, Torfaen County Borough
06.2021 - 08.2023
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Elevated guest experiences by delivering tailored customer service.
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Handled uncomfortable and confrontational situations professionally and calmly, ensuring situations are solved swiftly for benefits of customers and team members.
- Managed customer-related issues following company policies and procedures.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Beauty Salon Assistant
Beauty Boutique
Cwmbran, Torfaen County Borough
04.2021 - 07.2023
- Coordinated stock deliveries and correspondence.
- Managed client files using salon software.
- Built rapport by delivering on client needs and preferences.
- Organised models for stylist and apprentice training sessions.
- Processed payments and accurately reconciled tills.
- Disinfected equipment to support exemplary hygiene standards.
Education
A-Levels - Welsh second language
Torfaen Learning Zone
Cwmbran 09.2021 - 06.2023
GCSEs - English Language
St Alban's R.C. High School
Torfaen 09.2016 - 05.2021
GCSEs - Mathematics
St Alban's R.C. High School
Torfaen 09.2016 - 05.2021
GCSEs - Drama
St Alban's R.C. High School
Torfaen 09.2016 - 05.2021
GCSEs - Science double award
St Alban's R.C. High School
Torfaen 09.2016 - 05.2021
Skills
- Time management
- Active listening
- Complaint handling
- Telephone customer service
- Interpersonal skills
- Highly responsible and reliable
- strong welsh speaking
Languages
Welsh
Advanced
Timeline
A-Levels - Welsh second language
Torfaen Learning Zone
09.2021 - 06.2023
Front of House Team Member
Alison Gregory
06.2021 - 08.2023
Beauty Salon Assistant
Beauty Boutique
04.2021 - 07.2023
GCSEs - English Language
St Alban's R.C. High School
09.2016 - 05.2021
GCSEs - Mathematics
St Alban's R.C. High School
09.2016 - 05.2021
GCSEs - Drama
St Alban's R.C. High School
09.2016 - 05.2021
GCSEs - Science double award
St Alban's R.C. High School
09.2016 - 05.2021
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