Oluwaseun Afolabi
Salford,Manchester
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
6
6
years of professional experience
Work History
Front of House Team Member
CSP
Dundee, Dundee City
05.2022 - Current
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Elevated guest experiences by delivering tailored, personalised customer service.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Evaluated lot and parking scheme to promote optimal utilization of area.
- Assessed the condition of customer vehicles both before and after parking to ensure they did not sustain any damage while parked.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
Front of House Team Member
Hap group solution
Dundee, Dundee City
02.2022 - Current
- Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
- Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
- Elevated guest experiences by delivering tailored, personalised customer service.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
- Promoted current offers through creative promotional displays and targeted upselling.
- Operated POS systems effectively, accurately processing numerous customer bill payments.
- Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
Customer Service Advisor
Daud oil and Gas
Lagos, Nigeria
02.2021 - 01.2022
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Adhered strictly to policies and procedures for continued company compliance.
- Offered detailed advice on product and service benefits.
- Participated in staff meetings to discuss new developments.
- Established positive relationships with clients by going extra mile to build rapport.
Human Resources Manager
Sadim Nigeria Ltd
Ibadan, Nigeria
10.2018 - 01.2021
- Streamlined benefit programme administration efficiencies.
- Delivered consistent and reliable administration through strategic planning and coordination of HR functions.
- Developed and implemented forward-thinking strategies, enabling continued progression towards business talent and compliance goals.
- Instructed employees quarterly on drug abuse and prevention programmes to enhance staff knowledge and awareness.
- Communicated HR updates to staff, keeping employees operating under consistent framework across organisation.
- Monitored in-house HR trends to assess company performance against KPIs.
National youth service corps ( Sales advisor)
Karakata Nigeria Ltd
Kabba, Kogi , Nigeria
01.2017 - 09.2018
- Researched and applied proven marketing techniques to drive sales.
- Enforced service standards to maintain establishment reputation for excellence.
- Pursued new business opportunities by forging strong networks and contacting potential buyers.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Directed retail and wholesale operations, scrutinising and improving existing processes to boost efficiency.
Education
Master of Science - International Business, Marketing and Human Resource Management
University of Dundee
Dundee 01/2022 - 01/2023
Bachelor of Science - International Relations and Diplomacy
Essae University
Republic of Benin 09/2012 - 07/2015
Skills
- Time management
- Customer experience
- Queue management
- Complaint handling
- Reservation management
- Active listening
- Telephone customer service
- Food safety understanding
- Table service
- Section management
- Point of Sale system operation
- Interpersonal skills
Languages
English
Fluent
Timeline
Front of House Team Member
CSP
05.2022 - Current
Front of House Team Member
Hap group solution
02.2022 - Current
Customer Service Advisor
Daud oil and Gas
02.2021 - 01.2022
Human Resources Manager
Sadim Nigeria Ltd
10.2018 - 01.2021
National youth service corps ( Sales advisor)
Karakata Nigeria Ltd
01.2017 - 09.2018
Master of Science - International Business, Marketing and Human Resource Management
University of Dundee
01/2022 - 01/2023
Bachelor of Science - International Relations and Diplomacy
Essae University
09/2012 - 07/2015
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