Experienced in providing exceptional front-line customer service within medical settings. Capable of managing patient appointments, handling sensitive information with confidentiality, and ensuring smooth daily operations.
Overview
27
27
years of professional experience
9
9
years of post-secondary education
Work history
Receptionist in GP surgery
Fareham Centre Practice
Fareham, Hampshire
2023.09 - Current
Greet patients in person and over the phone
Booking appointments
Organised patient follow-ups
Administrative assistant
Eyersdown Farm Kennels
Southampton, Hampshire
2004.04 - 2023.08
Dealing with international calls
Planning day to day duties on the farm for the staff
Record keeping and work schedules
General office duties
Managing emails and scanning relevant documents
Special education home school teacher
Home-based
Southampton
2018.09 - 2022.09
Special education
Lesson planning
Child development
Adapting curriculum
Care Assistant
Fairlawns
Southampton
2002.04 - 2004.05
Administered medication to patients
Assisting residents day to day
Promoted social independence
Managed health profiles for the residents
Administrative assistant
King and Company
Fareham, Hampshire
1998.09 - 2000.06
Answering telephones
Filing
General reception duties
Education
Level 3 dipolma - Counselling
Association of learning
London
2022.04 - 2023.05
NVQ Level 3 - Business studies
Fareport traing
Fareham
1998.09 - 2000.05
NVQ Level 2 - Customer Service
Fareport Training
Fareham, Hampshire
1998.09 - 2000.05
GCSEs - English, Maths, Science, Geography, German & History
Brookfield Community School
Southampton
1992.09 - 1997.06
Skills
Problem solving
Knowledge of EMIS systems
Receptionist experience
Telephone etiquette
Time management
Excellent communication skills
Timeline
Receptionist in GP surgery
Fareham Centre Practice
2023.09 - Current
Level 3 dipolma - Counselling
Association of learning
2022.04 - 2023.05
Special education home school teacher
Home-based
2018.09 - 2022.09
Administrative assistant
Eyersdown Farm Kennels
2004.04 - 2023.08
Care Assistant
Fairlawns
2002.04 - 2004.05
Administrative assistant
King and Company
1998.09 - 2000.06
NVQ Level 3 - Business studies
Fareport traing
1998.09 - 2000.05
NVQ Level 2 - Customer Service
Fareport Training
1998.09 - 2000.05
GCSEs - English, Maths, Science, Geography, German & History
Receptionist in GP surgery at Beech Avenue Surgery - Dr N Kendall and PartnersReceptionist in GP surgery at Beech Avenue Surgery - Dr N Kendall and Partners