Ellie McCarthy
Southampton
Summary
I am a friendly and outgoing individual with excellent interpersonal communication strengths. I am capable of processing payments, handling food and meeting customer demands with diligent and well-organised mentality. I'm passionate about serving in warm, efficient and courteous manner while exceeding customer expectations and maintaining poise and sense of humour in demanding environments. Strong history of exceptional service in hospitality establishments. I am an experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements.
Overview
7
7
years of professional experience
Work history
Bar Staff
Romsey Golf Club
Southampton
04 2024 - Current
- Serving drinks and food for club members and the public
- Running events such as birthdays, weddings, wakes etc.
- Providing high standards of customer service and welcoming people warmly into the residence.
Valet
Bristol Airport
Bristol
10.2023 - 02.2024
- Parking consists of collecting the customers car from set place, moving the vehicle to an assigned storage sector and then retrieving the vehicle ready for customers return for collection
- Handling of keys and taking on responsibility of the owners property
- I also work as a Host in the Silver Zone car sector, this is a front desk job dealing with customer service first hand
- I help customers out with checking in their vehicles and insuring all details are correct and any modifications that are required
- This also involves taking in the keys and returning them in time for the customers arrival back
- This role also consists of taking payments and dealing with money.
Honda Parts office
Honda
Bristol
10.2022 - 10.2023
- This job consumes of ordering car parts and accessories needed for jobs going on in the distribution centre
- Collecting parts and communicating with other business/ trade shops to gather needed parts
- Driving on and off site
- Taking in deliveries and organising them into storage or sent out to the correct jobs that day
- Whilst on this job I also took upon a supervisor role with a new contract deal intertwined with Honda for new electrical cars coming in
- We would fix any damage and get them send back out, I would organise all paperwork and vehicle locations on and off site for this.
Dock Worker
Mazda Car
Bristol
05.2022 - 10.2022
- Compound work in Mazda at Portbury Docks, maintaining standards of vehicles before departing to the customers
- Load pull requires moving around vehicles to their assigned lanes ready to pass onto our drivers
- Using scanning devices to assign vehicles to lanes and to document all movement with them.
Label operator
Double H Nurseries LTD
New Milton
10 2021 - 05 2022
- Providing all paperwork and printing labels for companies suchas M&S, Waitrose and Sainsbury's.
- Organising the day ahead to meet all timing goals.
- Use of the computer and technical skills with all equipment needed to provide the finished products.
- Knowledge of the warehouse surroundings and envirmoment.
Health Care Assistant
St. George's nursing home
New Milton
04.2021 - 09.2021
Cleaner
Barton lodge care home
New Milton
12 2019 - 04 2021
- General housekeeping duties including, wiping, vacuuming, laundry, dusting and cleaning
- Being in contact with the residents to understand if they require any assistance or extra help with tasks.
- Also being aware of timekeeping and making sure everything that needs to be done gets done on time up to top standards.
Cleaner
Esso Fawley Refinery
Fawley
03 2019 - 09 2019
- Learning and understanding health and safety requirements and hazards in a high risk environment.
- This job includes cleaning numerous buildings around the 5 mile site, using correct knowledge of working in such a safety aspect place
- My job involves cleaning toilets, offices,showers, lunch rooms and some outside areas
- I have had training in many subjects such as different types of chemicals and bio products, I have had COSHH training and specific extra training needed for the types of work or work areas Ineeded to perform in
- This is also a fast paced environment in order to complete all buildings before the end of the day.
Housekeeper
Novotel Hotel
Southampton
02.2018 - 09.2018
- This job is a very fast paced job in order to get the rooms done in time, im aware of the different types of chemicals used and where to use particular cleaning items for the correct areas
- Strong time management skills -Attention to detail and meticulous use of proper safety procedures
- Experience with a variety of cleaning products and tools
- Good interpersonal and communication skills
- Self-directed and motivated.
Waitress and Bar Staff
The Huntsman
Brockenhurst
12.2017 - 03.2018
- Taking orders accurately
- Serving food and beverages
- Providing a friendly and fast service to customers
- Dealing with money and working on tills/ card machines
- Waitress Hythe
phone operator
Jack and Grill
11.2017 - 12.2017
- Serving food and beverages
- Providing a friendly and fast service to customers
- Checking on guests that they are satisfied with their food and drinks
- Dealing with money at the tills.
Education
Travel and Tourism
Brockenhurst College
June.2018
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Noadswood S ports College
June.2017
Skills
- Customer Service
- Attention to Detail
- Strong Communication
- Working independantly or as a team
- Active listener
- Organised and strategic thinking
Additional Information
- Eligible to work in the UK: Yes
Timeline
Valet
Bristol Airport
10.2023 - 02.2024
Honda Parts office
Honda
10.2022 - 10.2023
Dock Worker
Mazda Car
05.2022 - 10.2022
Health Care Assistant
St. George's nursing home
04.2021 - 09.2021
Housekeeper
Novotel Hotel
02.2018 - 09.2018
Waitress and Bar Staff
The Huntsman
12.2017 - 03.2018
phone operator
Jack and Grill
11.2017 - 12.2017
Bar Staff
Romsey Golf Club
04 2024 - Current
Label operator
Double H Nurseries LTD
10 2021 - 05 2022
Cleaner
Barton lodge care home
12 2019 - 04 2021
Cleaner
Esso Fawley Refinery
03 2019 - 09 2019
Travel and Tourism
Brockenhurst College
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Noadswood S ports College