Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Ellie Bibby

Wigan,Greater Manchester

Summary

A responsible and dedicated team player with proven experience in customer service and IT proficiency, demonstrating composure under pressure and exceptional problem-solving abilities. Known for effective communication skills and a proven hard-worker who is committed to leveraging these competencies to drive organisational success and enhance overall customer satisfaction.


Overview

4
4
years of professional experience
10
10
years of post-secondary education

Work history

Customer service assistant

Tesco
Hindley
06.2021 - Current

For the past four years, as an undergraduate student, studying History at Manchester Metropolitan University, I have proudly worked for Tesco, where within my role I have learnt and demonstrated many skills. When I was first hired, all my hours were initially on F&F clothing, and this is a department I am still on for the most part. However, as a conscientious, hard-working individual I have broadened my skill base by actively seeking out more hours on other departments, communicating with the relevant managers and offering flexibility, hard-work and conscientiousness. This is something which I believe has made me more confident and exemplifies my ability to work across a range of departments, initially out of my comfort zone, as well as successfully working alongside new teams.


Turning back to my traditional role on F&F, I have progressed from my original role four years ago, taking on my first ever job whilst also studying full-time, to someone who now feels experienced in a customer-based role. I work daily with customers to assist them so that they go away satisfied with the level of customer support they have received. Overall, through my role at Tesco, I have been a positive team player, a resilient hard worker and a friendly face for customers, all whilst consistently practising high standards.


Within my spare time, whilst studying hard for exams, I have volunteered at the National Trust site, Lyme Park. This role has enabled me to enhance skills such as teamworking, attention to detail, and in general, broadened my horizons through operating in a completely different environment.


During my college studies, I was predicted to get 3 B's, yet exceeded expectations and ended up with 2 A's and 1 B. Following on from this, I was the first in my family to go to University, where I came out with a first class honours degree. As a university student, I got on well with my peers, worked well collaboratively, took on new, unfamiliar challenges through studying periods of history previously alien to me, and I also maintained good relationships with my tutors, the latter of which I firmly believe demonstrates my ability to communicate well with people aside from my peers.


On top of this, as a third-year student I also took on a part-time role for PALs (Peer Assisted Learning) where myself and two of my peers would run sessions tutoring and supporting first and second year students with academic queries which they felt more confident going through with a fellow student.


Finally, I would like to also mention that during my Master's degree, which I have just completed and am awaiting my results, I was fortunate enough to have been awarded a Sponsored Master's Programme, an opportunity I was chosen for based on my strong application. This remarkable opportunity, whilst more related to my study of history, I feel is worthwhile mentioning given the contacts I was confident enough to make for myself, collaborating with significant institutions such as the Royal Armouries and the Wallace Collection.

Peer Assisted Learning Employee

Manchester Metropolitan University
Manchester
09.2023 - 05.2024

Education

Bachelor of Arts - History

Manchester Metropolitan University
Manchester
09.2021 - 05.2024

A-Levels - History, French and English Literature

Runshaw College
Leyland, Lancashire
09.2019 - 05.2021

Master of Arts - History

Manchester Metropolitan University
Wigan
09.2014 - 06.2019

Master of Arts - History

Manchester Metropolitan University
Manchester
09.2024 - 09.2025

Skills

  • Composure under pressure
  • Problem solving
  • Communication skills
  • Team collaboration
  • Resourcefulness
  • Customer service
  • IT proficiency

Affiliations

  • Reading
  • Fitness and Running
  • Quality time with my family
  • Visiting historical sites

Languages

French
Elementary

References

References available upon request.

Timeline

Master of Arts - History

Manchester Metropolitan University
09.2024 - 09.2025

Peer Assisted Learning Employee

Manchester Metropolitan University
09.2023 - 05.2024

Bachelor of Arts - History

Manchester Metropolitan University
09.2021 - 05.2024

Customer service assistant

Tesco
06.2021 - Current

A-Levels - History, French and English Literature

Runshaw College
09.2019 - 05.2021

Master of Arts - History

Manchester Metropolitan University
09.2014 - 06.2019
Ellie Bibby