ABDULLAHI ABDI
London
Summary
I am a reliable and hardworking individual with strong customer service skills and a positive attitude. I have experience working in fast-paced environments where I support customers, communicate clearly, and work effectively as part of a team. I take pride in being punctual, professional, and approachable at all times. I am motivated to learn, adaptable to new tasks, and always willing to help colleagues to ensure excellent service and smooth daily operations. I am enthusiastic about contributing to the Team Member role at London Westfield and delivering a high standard of customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Sainsbury's
London, uk
09.2023 - Current
- Physically fit, energetic, and reliable individual available to start immediately with Anthony Ward Thomas Removals.
- Experienced in warehouse and retail environments, I am fully flexible and comfortable with physically demanding work, including lifting heavy items and working long hours.
- I have excellent spoken and written English, and I am eager to bring my strong work ethic, punctuality, and hands-on approach to support your removals team.
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Supported stock management tasks, including inventory checks and replenishing shelves to maintain optimal product availability.
- Addressed customer service enquires quickly and accurately.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Regularly replenished shelves, till areas and displays with latest merchandise and signage.
- Stocked and rotated inventory regularly.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Warehouse Operative
ASDA
London, uk
03.2022 - 09.2023
- Picked, packed, and moved stock efficiently
- Loaded and unloaded deliveries
- Maintained clean and safe warehouse environment
- Worked to targets in a fast-paced environment
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Picked orders to meet productivity targets.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
- Understood warehouse product placement, enabling efficient picking and packing services.
- Maintained cleanliness and organisation in the warehouse to support a safe working environment.
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
- Loaded and unloaded delivery vehicles, minimising damage to goods and ensuring timely dispatch.
- Identified and removed damaged products, quickly replacing items with quality stock to minimise customer delays.
- Assessed packages and counted stock to ensure delivery accuracy before unloading and processing.
- Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries.
- Restocked shelves with strict attention to detail, utilising time management and organisation skills to maximise efficiency.
- Transferred materials weighing up to 10kg above head using safe manual lifting techniques.
Education
GCSE - Mathematics and English
College of North West London
2020
Skills
- Customer service
- Team collaboration
- Detail orientation
- Product knowledge
- Effective communication
- Problem solving
- Adaptable approach
- Polite and friendly
- Composure under pressure
Languages
English
Advanced
C1
Arabic
Advanced
C1
Certification
level 2 Emergency First Aid at Work (EFAW) expires 2028
Hobbies and Interests
- Fitness and active lifestyle: I enjoy staying physically active through regular walking and exercise, which helps me maintain high energy levels and stay focused during long shifts.
- Customer interaction and teamwork: I enjoy working with different people, communicating confidently, and being part of a team environment where cooperation and support are important.
- Personal development: I am always looking to improve myself by learning new skills, building confidence, and developing my communication abilities.
- Organisation and responsibility: I like setting goals, managing my time effectively, and maintaining discipline in both work and daily life.
- Music and creativity: I enjoy listening to music and exploring creative interests, which helps me stay motivated and positive.
Timeline
Customer Service Assistant
Sainsbury's
09.2023 - Current
Warehouse Operative
ASDA
03.2022 - 09.2023
GCSE - Mathematics and English
College of North West London