Summary
Overview
Work History
Education
Skills
Interests
Hobbies
Timeline
Hi, I’m

Michael Keay

Fraserburgh

Summary

Enthusiastic professional with strong communication and problem-solving skills. Excels in building rapport with customers and resolving issues efficiently. Adept at multitasking and maintaining positive attitude under pressure. Always committed to providing exceptional service and fostering positive customer experience.

Energetic Customer Service Assistant skilled in delivering exceptional customer experiences and resolving issues promptly. Proficient in handling diverse customer inquiries, fostering positive relationships, and utilising strong communication skills to enhance satisfaction. Adept at working within team environments to ensure seamless operations and contribute to business goals. Committed to bringing positive and professional attitude to every interaction.

Warm and welcoming individual with exceptional relationship building skills. Adept at product showcasing and upselling. Connects with customers from all walks of life.

Overview

3
years of professional experience
1
year of post-secondary education

Work History

McDonald’s
Fraserburgh

Customer Service Assistant
03.2024 - 01.2026

Job overview

  • Stocked and rotated inventory regularly.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
  • Provided positive customer experiences and enhanced brand reputation through attentive, helpful service.
  • Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
  • Processed cash and card payments during busy shopping periods, limiting customer wait times.
  • Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
  • Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
  • Built relationships and maintained regular contact with customers to support continuous satisfaction.

Lenas
Fraserburgh

Customer Sales Assistant
03.2023 - 01.2025

Job overview

  • Assisted customers in selecting products, offering detailed advice to meet their needs.
  • Processed sales transactions accurately, handling cash and card payments efficiently.
  • Handled customer complaints with empathy and professionalism, offering solutions that resulted in increased customer satisfaction.
  • Handled complaints calmly and professionally, seeking positive resolutions for optimal customer satisfaction.
  • Kept shelves neat, clean and organised through visual merchandising.
  • Greeted customers warmly, advising on current promotions and providing guidance with product selections.
  • Maintained a tidy and safe shopping environment, following health and safety guidelines.
  • Handled customer enquiries, providing prompt responses to questions about products and services.
  • Replenished items and organised displays to keep stock looking professional.
  • Handled customer returns, refunds and exchanges at customer service desk.
  • Processed cash and card payments during busy shopping periods to minimise customer waiting times.
  • Provided helpful, attentive sales support to generate positive customer feedback.
  • Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
  • Actively engaged with customers to understand their needs and recommend suitable products, enhancing shopping experience.
  • Met sales targets through proactive promotion and excellent customer service.
  • Managed stock levels on the shop floor, ensuring availability of products and maintaining neat displays.
  • Managed stock levels on the shop floor, replenishing items to maintain availability.
  • Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
  • Managed stock levels through careful monitoring, replenishing products regularly for well-stocked sales floor displays.
  • Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
  • Monitored expiration dates on products, reducing wastage and ensuring quality standards.

Education

Fraserburgh academy
Fraserburgh

Scottish Qualifications Certificate from Cooking
01.2022 - 01.2023

University Overview

Skills

  • Customer service
  • Cash handling
  • Sales support
  • Customer relationship management
  • Order processing
  • Payment processing
  • Product knowledge
  • Effective communication
  • Team collaboration
  • Time management
  • Adaptable problem solving
  • Polite and friendly
  • Composure under pressure
  • Complaint handling
  • Sales techniques
  • Refund and exchange processing
  • Email handling
  • Sales driven

Interests

  • Reading
  • Gaming
  • My cats
  • Walking

Hobbies

Hobbies

I like to go long walks, look after my 2 cats and in my spare time I love to read.

Timeline

Customer Service Assistant
McDonald’s
03.2024 - 01.2026
Customer Sales Assistant
Lenas
03.2023 - 01.2025
Fraserburgh academy
Scottish Qualifications Certificate from Cooking
01.2022 - 01.2023

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Michael Keay