Summary
Overview
Work History
Skills
Languages
Timeline
Generic

MAIMONA HOSSAIN

22 Beatrice road, Southall

Summary

Polite and friendly Customer Service Assistant skilled in effective communication and adaptive problem solving. Manages order processing while maintaining composure under pressure, delivering prompt and efficient service. Cultivates strong customer relationships that support business objectives.

Overview

4
4
years of professional experience

Work History

Customer Service Assistant

Z and F ASSOCIATE COMPANY
09.2024 - Current
  • Handled customer complaints with empathy and patience, offering practical solutions to retain goodwill and foster positive relationships.
  • Processed cash and card payments during busy shopping periods, limiting customer wait times.
  • Built relationships and maintained regular contact with customers to support continuous satisfaction.

Customer Service Assistant

Southall Deshi Bazar
01.2022 - 08.2024
  • Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
  • Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
  • Answered incoming calls and handled customer enquiries to clarify policy and pricing information.

Customer Service Assistant

Shotota Enterprise UK Limited
09.2021 - 11.2021
  • Stocked and rotated inventory regularly.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
  • Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.

Skills

  • Team collaboration
  • Customer feedback analysis
  • Customer relationship management
  • Conflict resolution
  • Process improvement
  • Product knowledge
  • Order processing
  • Composure under pressure
  • Effective communication
  • Adaptive problem solving
  • Polite and friendly

Languages

English
Upper Intermediate
B2
Hindi
Advanced
C1

Timeline

Customer Service Assistant

Z and F ASSOCIATE COMPANY
09.2024 - Current

Customer Service Assistant

Southall Deshi Bazar
01.2022 - 08.2024

Customer Service Assistant

Shotota Enterprise UK Limited
09.2021 - 11.2021
MAIMONA HOSSAIN