Elissa Morgan-Williamson

-Originally recruited as an Administrator/Receptionist, with responsibilities expanding into lettings, property marketing, and property management.

- Solely responsible for conducting property viewings across the company's rental portfolio, managing prospective tenants from initial enquiry through to application stage.

-Process tenancy applications, coordinate referencing, and progress tenancies through to move-in.

-Negotiate tenancy terms and offers with prospective tenants.

-Manage the company's Rightmove Plus account, creating and maintaining property listings to maximise enquiries and occupancy levels.

- Assess rental values of properties and prepare marketing particulars, using market knowledge to accurately price and advertise available homes.

- Upload and manage property advertisements across online property portals, ensuring listings remain accurate and up to date.

- Manage utility accounts for properties, including setting up, transferring, and updating suppliers when tenants move in or out.

-Act as a primary point of contact for tenants, handling enquiries, maintenance requests, and tenancy-related issues.

- Assist with the management of a portfolio of company-owned rental properties.

- Produce weekly rental status and performance reports using Microsoft Excel.

- Maintain accurate tenancy, property, and compliance records.

- Handle high volumes of telephone calls, emails, and customer enquiries in a professional and efficient manner.

- Support occupancy targets by ensuring properties are marketed, viewed, and let efficiently.

• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication and problem-solving.
• Engaged with customers to better understand needs and deliver excellent service.