HARRY COOK
Chandlers Ford,Hampshire
Summary
Results-driven Sales Professional with 3+ years of customer service and relationship management. Progressed from Lettings Consultant to Senior Lettings Consultant within a year, contributing to a top-performing branch. Recognised as a leading performer in completed lets and earned multiple 5-star reviews. Experienced in navigating regulatory changes and training new team members, seeking to leverage skills in the insurance industry.
Overview
9
9
years of professional experience
Work History
Senior Lettings Consultant
Romans Estate Agents
Winchester
2026.05 - Current
- Manage the entire lettings process from initial enquiry through to completed tenancy.
- Conduct property valuations and provide landlords with market advice.
- Negotiated tenancy agreements, securing favourable terms for clients and maximising revenue.
- Generate new business by proactively managing relationships and expanding network.
- Build long-term relationships with landlords, tenants and prospective clients.
- Ensure every transaction complies with current legislation and company procedures.
- Adapted to implementation of Renters' Rights Act, completing training on new legislation and advising clients on compliance during regulatory changes.
- Resolve complex customer issues professionally while maintaining exceptional service standards.
- Maintain client records and manage the sales pipeline using Reapit CRM.
- Promoted after one year in recognition of consistently strong performance, commercial results and professional development.
- Mentor and train new colleagues, supporting their development within the branch.
- Professional Training: Property Valuation Training, Compliance & Regulatory Training, Anti-Money Laundering (AML), Renters' Rights Act, Property Legislation, Fire Warden Training, Sales & Negotiation, Customer Service Excellence.
Lettings Consultant
Romans Estate Agents
Winchester
2025.04 - 2026.05
- Quickly established myself as one of the region's highest-performing consultants, leading to promotion after twelve months.
- Negotiated agreements between landlords and tenants, ensuring mutually beneficial terms and fostering positive relationships.
- Conducted property viewings, matching applicants with suitable properties to enhance satisfaction and drive occupancy rates.
- Managed multiple clients simultaneously, delivering exceptional customer service that strengthened client loyalty and retention.
- Progressed applications efficiently while ensuring full compliance.
Clubhouse Assistant
South Winchester Golf Club
2024.03 - 2025.04
- Provided exceptional customer service across reception, retail, restaurant and bar operations, enhancing guest satisfaction.
- Built strong relationships with members and visitors through excellent service.
- Managed opening and closing procedures, stock control, and cash handling to ensure smooth operational flow.
- Coordinated planning of corporate events and weddings, ensuring successful execution and client satisfaction.
Front of House / Kitchen Porter
The Otter Pub
2022.09 - 2024.08
- Delivered excellent customer service within a busy hospitality environment.
- Maintained high service standards while working effectively under pressure in a busy hospitality environment.
- Progressed from kitchen porter to front of house role by demonstrating reliability and consistent performance.
Volunteer Sports Coach
Transform Sports Coaching
2018.01 - 2021.01
- Planned and delivered engaging coaching sessions.
- Assisted in coaching primary school children across a variety of sports.
- Developed leadership, communication and teamwork skills.
Education
A Levels - Business, Criminology, Psychology
Barton Peveril College
Eastleigh, HAM2024-01
GCSEs - Physical Education, Geography, English Literature, Food Technology, English Language, Mathematics, Triple Science
Thornden School
Chandler's Ford, HAM2022-01
Skills
- Market Valuation Techniques
- Regulatory Compliance
- AML compliance
- Reapit CRM
- Sales & Business Development
- Negotiation & Influencing
- Client Relationship Management
- Customer relationship management
- Market analysis
- Risk Awareness
- Service excellence
- Attention to Detail
- Problem Solving
- Communication
- Time management
- Team Development
- Relationship Building
Custom
Full UK Driving Licence with over three years' driving experience., Experienced user of Reapit CRM., Comfortable working within highly regulated, target-driven environments., Independent traveller with experience organising extended travel across Australia and Thailand, demonstrating adaptability, resilience and problem-solving., Former Top 10 England-ranked badminton player, demonstrating dedication, discipline and a competitive mindset., Keen golfer and enthusiastic participant in outdoor pursuits including hiking, climbing and paddleboarding.
Timeline
Senior Lettings Consultant
Romans Estate Agents
2026.05 - Current
Lettings Consultant
Romans Estate Agents
2025.04 - 2026.05
Clubhouse Assistant
South Winchester Golf Club
2024.03 - 2025.04
Front of House / Kitchen Porter
The Otter Pub
2022.09 - 2024.08
Volunteer Sports Coach
Transform Sports Coaching
2018.01 - 2021.01
A Levels - Business, Criminology, Psychology
Barton Peveril College
GCSEs - Physical Education, Geography, English Literature, Food Technology, English Language, Mathematics, Triple Science
Thornden School