Holly Vernon

I have spent the last year working for a Bristol-based agency that specialises in lettings and property management. My role as a negotiator has offered an exciting combination of viewings at the front end of the business combined with administrative tasks to maintain effective communications and compliance across tenancies.

Skills in:

• Implementing effective time management strategies, prioritising tasks to meet deadlines and client expectations consistently.
• Negotiating letting contracts between landlord and applicant to agree on favourable terms for both parties.
• Knowledge on how changes in legistlation under The Renters Rights bill will impact landlords and tenants, delivering professionalism and trust in customer communications.
• Using Goodlord and Vouch effectively to set up agreements and assist applicants in their referencing, ensuring I select applicants who satisfy this process.
• Adaptability having recently making the switch to Street, having previously used Reapit as our chosen CRM for the last year.
• Managing daily online, telephone and email enquires through to resolution.
• Attention to detail, checking that safety certificates are valid and also whether cleaning or propoerty maintence is needed.
• Liaising with and sending orders to contractors; also posting invoices for jobs on newly managed properties.

Having started work at 16 with Lounges, I progressed with them to a supervisor while carring out my studies in university.

Skills in:

• Managing a team on shift while carrying out my own managerial responsibilities such as sending reports and cashing up finances.
• Training new members of staff on day to day service.
• Communicating clearly with kitchen and FOH team members to ensure orders were processed to customer requirements.
• Handling customer concerns with attentiveness and care, seeking resolutions to maintain customer satisfaction and restaurant reputation.