Sophia Hodge

• Negotiated letting contracts between landlord and applicant to agree on favourable terms for both parties.
• Conducted viewings with potential tenants, highlighting property features and answering questions to facilitate decision-making.
• Delivered exceptional customer service, addressing queries and concerns promptly to ensure client satisfaction.
• Collaborated with maintenance teams to coordinate repairs and improvements, ensuring properties remained attractive and safe for tenants.
• Implemented effective time management strategies, prioritising tasks to meet deadlines and client expectations consistently.
• Developed and maintained strong relationships with landlords, conducting regular property inspections to uphold standards.
• Followed up leads and general enquiries daily via phone, email, website and webchat.

Alongside being a Lettings Negotiator i also was gaining experience in Property management.

Gained experience in property management.

• Managed emergency situations, such as property damage or urgent repairs, ensuring swift resolution and minimal disruption.
• Coordinated with contractors and service providers to secure high-quality maintenance work at competitive prices.
• Implemented repairs and maintained maintenance schedules to keep properties in optimum condition.
• Completed thorough property inspections before, during and after tenancies.
• Delivered exceptional customer service to tenants, addressing queries and concerns promptly to ensure tenant retention.
• Facilitated smooth move-in and move-out processes for tenants, including inventory checks and deposit management.

• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
• Enhanced customer experience by serving each guest with a sincere, positive, and enthusiastic attitude.
• Resolved customer complaints with empathy, providing tailored solutions to ensure positive dining experiences.
• Greeted new customers, answered initial questions and took drink orders.
• Created a welcoming atmosphere by engaging in friendly conversations with guests, contributing to an enjoyable dining experience.
• Maintained safe hygiene and food handling standards for full compliance.
• Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
• Arranged tables with clean cutlery, crockery, and glassware for each sitting.

• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Served meals and beverages promptly, confirming order accuracy to enhance customer satisfaction.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Maintained safe hygiene and food handling standards for full compliance.
• Prepared dining experience by setting tables with clean cutlery, crockery, and glassware. with clean cutlery, crockery and glassware throughout sittings.
• Maintained tidy dining area by efficiently clearing and resetting tables for incoming guests.

• Provided healthy meals and snacks to meet children's dietary needs.
• Supported children with homework and supervised school projects, fostering a sense of responsibility and timely completion of tasks.
• Created fun resources for children to aid learning and development.
• Promoted positive behaviours through consistent praise and rewards, reinforcing good habits and emotional development.
• Organised outings to local parks and playgroups, facilitating social interaction and physical activity among children.
• Built and maintained positive relationships with parents and children to win trust.
• Assisted with light housekeeping duties related to the children, including laundry, tidying play areas, and organising bedrooms.

• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
• Enhanced customer experience by serving each guest with a sincere, positive, and enthusiastic attitude.
• Greeted guests upon arrival, offered menus, and provided recommendations to enrich dining experience.
• Greeted new customers, answered initial questions and took drink orders.
• Prepared dining tables with pristine tableware, creating an inviting atmosphere with clean cutlery, crockery, and glassware.
• Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
• Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
• Maintained safe hygiene and food handling standards for full compliance.

• Participated in client meetings, reviewed case documents, and interpreted legal cases
• Attended court and saw how a case is processed in law
• Observed operations and functions within Barristers' Chambers at 3VB
• Gained insights into legal processes and procedures during one-week work experience

• Ensured children's safety and security through vigilant supervision and proactive management of the environment.
• Followed strict safeguarding policies and procedures, maintaining health and safety of children and staff.
• Kept children safe and secure by supervising activities and removing dangerous objects.
• Monitored children's interactions with others, encouraging sharing and cooperation in a safe environment.
• Led children to clear up after activities to maintain a clean, safe and orderly environment.
• Maintained high health and hygiene standards by thoroughly cleaning and sanitising play areas and equipment.
• Organised and led engaging activities, including games and storytelling, to enhance children's enjoyment and learning experiences.