ELENA-ALEXANDRA IVASCO
London
Summary
Dedicated professional with a strong passion for ensuring customer satisfaction and extensive knowledge in food safety. Demonstrates excellent active listening skills and the ability to give complete attention to patrons, even during busy times. Possesses strong customer service skills, adept at assessing customer needs, adhering to quality standards, and making necessary adjustments to enhance customer satisfaction. Skilled in multitasking with an eye for detail, familiar with cash handling and credit card payment procedures. Committed to learning new skills and knowledge, with a proven ability in complex tray carrying and table service. Career goal includes advancing within the hospitality industry while maintaining high standards of service excellence.
Friendly and motivated individual with strong communication and teamwork skills, able to handle fast-paced environments and provide excellent customer service. Proficient in multitasking and maintaining positive attitude under pressure. Committed to enhancing guest experiences and contributing to smooth-running operation.
Experienced in hospitality sector, with focus on providing top-notch customer service in fast-paced environments. Skilled in communicating with customers, managing orders and ensuring smooth operations for maximum customer satisfaction. Possess strong multitasking skills and fast learning abilities, capable of quickly adapting to new menus and restaurant procedures.
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work history
Waitress assistant
summit recruiment
London
2025.04 - Current
- Prepared hot beverages for customers on demand, increasing overall satisfaction rate.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Assisted in food preparation, ensuring prompt service during busy times.
- Enhanced dining experience through friendly interaction with customers.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Polished glasses and cutlery to pristine standards.
- Verified completed orders and served guests at tables.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
Customer assistant
LIDL GB
London
2023.09 - 2024.01
- Provided shopping advice based on customer needs fostering an engaging shopping experience.
- Operated till systems smoothly, streamlining check-out process for customers.
- Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
- Participated actively in staff meetings contributing valuable insights towards improving store performance.
Cleaning assistant
McDonald's Yorkshire Grey
Eltham Road
2020.01 - 2021.01
- Reported any damage found during routine cleans; ensured quick repairs or replacements as necessary.
- Demonstrated punctuality and reliability whilst adhering to assigned schedules without fail.
- Provided sanitary conditions by disinfecting high-touch surfaces regularly.
- Responded quickly to emergency spills or messes, reducing potential hazards or disruptions in operation area.
Waitress assistant
Mint Leaves Real Indian Food Restaurant
London
2019.01 - 2020.01
- Assisted in food preparation, ensuring prompt service during busy times.
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Collaborated with team to provide efficient service during peak hours.
- Facilitated smooth operations by setting up tables and booths.
Waitress assistant
Primo Caffe Shop
2019.01 - 2019.05
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Assisted head waitress with large party coordination, aiding in smooth function.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Collaborated with team to provide efficient service during peak hours.
Waitress
Summit Recruitment, InterContinental The O2, London
London
2017.05 - 2019.04
- Presenting a professional and friendly first impression of the company to all patrons and visitors
- Commended for multitasking in the largest and busiest section of the restaurant in peak hours
- Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly
- Answer questions about the menu and make recommendations when appropriate or requested
- Assist a team of hosts and hostesses by greeting, seating, and thanking customers.
- Maintained perfect attendance at all times
- Resolved internal conflicts between waiters thereby setting an example for employee relations
Waitress
Summit Recruitment
London
2017.05 - 2018.07
- De Vere Grand Connaught Rooms
- Corus Hotel Hyde Park
- The Queens Gate hotel
- Victory Services Club
- Jumeirah Carlton Tower
- Ambassadors Bloomsbury
- Le Meridien Piccadilly
- St James Court Hotel
- Chandos House
- The Rembrandt Hotel
- K+K Hotel George
- Achievements and responsibilities:
- Presenting a professional and friendly first impression of the company to all patrons and visitors
- Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly
- Ability to keep a cool head when dealing with irate customers
- Answer questions about the menu and make recommendations when appropriate or requested
- Ability to work together with other food service workers as a team, often working in pairs for bigger tables
- Assist a team of hosts and hostesses by greeting, seating, and thanking customers.
- Maintained perfect attendance at all times
Education
Bachelor of Arts - Business studies
Canterbury Christ Church University
London 2021.04 - 2025.04
General school with class 1-8 no.4
2000.09 - 2008.06
Alimentary Industry Technical College
2008.09 - 2010.06
Master business management -
University of Chichester
Chichester 2025.09 -
Skills
Food safety knowledge
A strong passion to ensure customer satisfaction
Excellent active listening skills and ability to give my complete attention to patrons during busy times
Strong customer service skills, including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments or corrections
Multi-tasking and an eye for details
Familiar with all cash handling and credit card payment procedures
The motivation to learn new knowledge and skills
Multitasking efficiency
Complex tray carrying
Strong memory capacity
Customer Service
Table resetting
Table arranging and cleaning
Food serving
Table service
References
References are available upon request.
Additional Strengths
- I am an enthusiastic, hardworking person and I enjoy being a part of a successful and productive team
- Quick to grasp new ideas and concepts, even under significant pressure I have a strong ability to perform effectively
- I have the ability to work well independently and I can demonstrate the high levels of motivation required to meet the tightest of deadlines
Affiliations
- sport, music, reading
Languages
English
Upper intermediate
Romanian
Proficient (C2)
Italian
Elementary
Timeline
Master business management -
University of Chichester
2025.09 -
Waitress assistant
summit recruiment
2025.04 - Current
Customer assistant
LIDL GB
2023.09 - 2024.01
Bachelor of Arts - Business studies
Canterbury Christ Church University
2021.04 - 2025.04
Cleaning assistant
McDonald's Yorkshire Grey
2020.01 - 2021.01
Waitress assistant
Mint Leaves Real Indian Food Restaurant
2019.01 - 2020.01
Waitress assistant
Primo Caffe Shop
2019.01 - 2019.05
Waitress
Summit Recruitment, InterContinental The O2, London
2017.05 - 2019.04
Waitress
Summit Recruitment
2017.05 - 2018.07
Alimentary Industry Technical College
2008.09 - 2010.06
General school with class 1-8 no.4
2000.09 - 2008.06